Performance Advisor

London, United Kingdom
26 Jun 2020
End of advertisement period
08 Jul 2020
Contract Type
Full Time

Job Profile Apprenticeship - Coaches & Assessors
Contract Type Permanent

Job Purpose

The role represents an opportunity to work on an innovative educational product. It will provide the successful candidate with the opportunity to help deliver and enhance a programme that provides excellent pass rates, student experience and strong operational relationships with our trainees.

The overall objective of this role is to provide proactive, personalized support to trainees ensuring that they are fully prepared and confident to successfully pass their professional exams.

Key Responsibilities:

  • Welcome new trainees to BPP and ensure that they are familiar with the support available to them and educational model
  • Monitoring the performance of trainees throughout their studies with a particular focus on the successful completion of assessments throughout the course
  • Providing proactive support to trainees that require additional help through their studies
  • Producing student performance system reports
  • Ensure all data held on trainees is accurate and complete
  • Providing value adding reporting analysis to internal stakeholders
  • Regular communication with key internal and external stakeholders (where appropriate this will include helping central client teams produce performance reports and updates for managed clients)
  • Strong focus on student retention
  • Reviewing and analysing data gathered on trainee behaviour throughout the programmes and feeding this into design teams for programme enhancements
  • Effectively undertaking other tasks as required

General Responsibilities and Accountabilities for all Team Members

  • Work effectively as a member of the PQ Team
  • Be an ambassador for BPP both internally and externally communicating and promoting the vision and direction of the company with passion
  • Maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication

Please refer to the job description for full details

Department Accountancy & Tax - Performance Support
Vacancy location UK, London, London Liverpool Street

Candidate criteria

  • People focussed and passionate about student exam success
  • Excellent communication skills and the ability to build rapport and maintain empathy with stakeholders
  • Excellent organisational and time management skills
  • Passion for helping others to succeed
  • Ability to analyse and present data in a meaningful way to stakeholders
  • Comfortable with using Microsoft Excel
  • Passionate about providing excellent client service with a positive approach to dealing with people
  • Interest in how technology can be used to improve user experience and find efficiencies in the business model
  • Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive
  • Knowledge of BPP product range
  • Experience of customer service and/or liaising with trainees/clients
  • Experience of managing study with other commitments- empathy with the trainees workload and pressures will be critical

The successful candidate will be required to undergo a credit check and DBS check.

Employment Details

Contract Hours 37.50
FTE 1.00
Salary Competitive


Full Job Description
Performance Advisor JD.pdf (214 Kb)

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