Front Desk Manager
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Job Profile Title
Administrative Assistant A
Job Description Summary
The University of Pennsylvania's child care center is for children ages three months to five years. Located on the University campus, the Center is administered by the Department of Business Services at Penn. Enrollment in the Penn Children's Center is open to all members of the University and surrounding communities with preference given to faculty, staff and students of the University. More information about Penn Children's Center (PCC) is available at: https://business-services.upenn.edu/childcare/
The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels; driving productivity for the Division and its customers through the better use of technology, and enhancing service offerings through upgrades and expansions of facilities. https://business-services.upenn.edu
This position is responsible for front desk management in a busy environment with high volume foot traffic, including children aged under six (6) years. The successful applicant will be responsible for greeting children, parents, guests, and monitoring the reception area, as well as several administrative tasks. A thorough background check for working with minors will be required for any successful applicant. We seek talented individuals who will constitute a community that draws on the strength that comes with a substantive institutional commitment to diversity. Diversity is prized at Penn as a central component of our mission and helps create an educational and working environment that best supports the University's commitment to excellence in teaching, research, and scholarship. Penn's commitment to achieving eminence through diversity is ultimately a commitment to creating a more vibrant university so that our employees will be both stimulated and empowered to shape a better world. This position provides basic secretarial, administrative and other programmatic support to managers, employees, students and office visitors by handling a variety of administrative and clerical tasks in order to ensure that all interactions between the organization and others are positive and productive. The ability to multi-task, while maintaining complex schedules and managing administrative support, is essential in this position. Assuring a steady completion of workload in a timely manner is key to success in this position.
H.S. Diploma or GED Required, with 1-2 years of related experience or equivalent combination of education and experience. Demonstrated experience providing excellent customer service in busy reception environment. Strong communication, organizational and collaboration skills required. Strong Microsoft Office skills required, including experience using advanced Excel functions, email, websites and databases. Evidence of initiative and adaptability to change required. Experience working with a diverse group of staff and families desirable.
A comprehensive post offer, pre-employment background check will be undertaken for this position. Periodic background checks will also be undertaken during employment as required by law.
Office, Library, Computer Room; High noise environment
Typically sitting at a desk or table; Occasional lifting 25 lb. or less; Typically standing or walking
Job Location - City, State
Department / School
$16.23 - $29.21
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.