Information Technology Support Specialist

Pennsylvania, United States
23 Jun 2020
End of advertisement period
23 Aug 2020
Contract Type
Full Time

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Information Technology Support Specialist B

Job Profile Title

Information Technology Support Specialist B

Job Description Summary

The Perelman School of Medicine at the University of Pennsylvania is the oldest and one of the finest medical schools in the United States. Penn is rich in tradition and heritage and at the same time consistently at the forefront of new developments and innovations in medical education and research. Since its founding in 1765 the School has been a strong presence in the community and prides itself on educating the leaders of tomorrow in patient care, biomedical research, and medical education.

Job Description

The Way to Health (W2H) Senior Applications Specialist (IT Specialist B) contributes to the growth and success of web-based software by ensuring exceptional usability, reliability, and the accurate execution and conduct of rigorous behavioral science research and QI clinical projects for the UPenn-based behavioral science health platform, Way to Health. Manages coordination of new customer on boarding process including account setup and technical assistance around the design, building, testing and delivery of behavioral health interventions on the platform. Acts as the lead liaison for W2H’s clinical portfolio which includes new customer on boarding and training as well as defining clinically specific use cases and translating them into functional technology solutions. Acts as the lead liaison for key external research customers. Provides intensive shoulder-to-shoulder and remote training to new project teams. Serves as the first point of contact for users, triaging support requests and directing unresolved issues to the next level of support. Collaborates with developers to determine best solution based on issues and details provided by the user. Advises project teams on the planning, design and execution of system testing on simple to complex implementations. Develops test plans, test cases, test scripts and test reports on a variety of projects. Validates that user expectations are achieved during the testing process. Creates and maintains user support materials and communication strategies to support new feature release. Supports the goals of the W2H Steering Committee by collecting and synthesizing data and providing regular reports and information to help guide and evolve the Way to Health platform. Other duties assigned.


Bachelor's Degree with 1-3 years of related experience or equivalent combination of education and experience is required

Working Conditions

Office, Library, Computer Room

Physical Effort

Typically sitting at a desk or table; Occasional lifting 25 lb. or less

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Perelman School of Medicine

Pay Range

$42,953.00 - $113,435.00

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Similar jobs

Similar jobs