Patient Services Representative, Primary Care
Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
PATIENT SERVICES REPRESENTATIVE, PRIMARY CARE, MIT Medical, to be responsible for patient flow and appointment scheduling. This is a highly visible position with extensive patient contact, both in person and by telephone. Typical duties will include front desk reception (e.g., check in, collecting co-pays, obtaining accurate insurance eligibility information, etc.) and administration (telephone calls, data entry, insurance reviews, filing, etc.); scheduling patient encounters (appointments) and procedures in coordination with and across providers, service areas, and institutions; collaborating and communicating with referral providers and practices to facilitate management of complex patient issues; providing effective customer service in support of departmental operations; and greeting and directing patients, families, and visitors.
REQUIRED: high school diploma or GED and at least two years’ experience in a customer service or administrative role. Must be able to organize duties, perform multiple tasks simultaneously, and follow through; communicate effectively and diplomatically with patients, clinicians, and other professional staff; add, subtract, multiply, and divide with accuracy; function both independently and within a team environment; and work with diverse internal and external constituencies.
PREFERRED: associate’s degree or higher in communications, business, or other relevant field; knowledge of medical terminology; experience in a busy medical practice setting; knowledge of pre-admission and pretesting requirements; working knowledge of insurance regulations and form completion; ability to be trained in CPT and ICD10 coding; knowledge of billing systems; self-motivation; insurance verification experience; and knowledge of deductibles/co-pays. Job #18761-4
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.