Systems Operations Analyst

California, United States
16 Jun 2020
End of advertisement period
16 Aug 2020
Contract Type
Full Time

TCG Systems Operations Analyst

Stanford’s central IT organization has an opening for a Systems Operations Analyst. Technology Consulting Group (TCG) is an entrepreneurial, ambitious and nimble team with a keen focus on intuitive customer service.

This is a full-time position in a fee-for-service, cost-recovery group; we engage with the entire Stanford community and are expanding our team of eleven technologists. We have about 550 systems under our care, and growing. You'd be joining the Ops team. TCG supports cloud, virtual, and on-premise physical systems.

Regular Activities

  • Systems Operational Activities: Patching, securing, monitoring, maintaining systems and optimizing performance of workloads are the primary responsibilities for this position. We’re looking for someone whose keen interests and technical savvy can be put to good use deploying technical resources and finding efficiencies.

Your Technical Skills

  • Scripting for automation— python preferred, but modern alternatives welcome
  • Strong systems configuration experience — Puppet preferred
  • Strong knowledge of Linux-based operating systems (Red Hat, Debian) and Windows Server
  • Default use of command-line interfaces for performing operational activity
  • Critical thinking and problem-solving skills to autonomously solve work-related issues
  • Knowledge of System Reliability Engineering (SRE) practices and philosophies
  • Experience maintaining online presence and team connection when working remotely

Your Soft Skills

  • Humility and empathy, to know what matters to our clients with a focus on meeting their best interests
  • Curiosity with hacker instincts, with a proclivity towards automation
  • Ability to explain complicated technologies in readily consumable language
  • Patience and grit to deal with the normal fits, starts and pauses common in academic environments
  • An embrace of cross-team collaboration and multi-stakeholder decision-making

Working at Stanford

This position has the option to work remotely. Successful candidates with primary residence in the Bay Area will likely be asked to work in Redwood City initially for onboarding and will likely need to maintain select days working on campus.

We work for the greater good. We don't have stock options or free lunches (suspiciously designed to keep you at the office); there’s no profit sharing (because we’re a non-profit). But if you’re local, we'll pay for your Caltrain ticket, match-and-double your retirement contributions, help with your dependent's tuition, and provide healthcare options that include zero deductible plans. Because Stanford is a 501(c)(3) non-profit, you might qualify for the Public Service Loan Forgiveness program with the Dept of Education.


The HR Fine Print

Stanford Human Resources wrote up a common set of core duties, minimum and physical requirements, working conditions and standards for everyone at the University with this job classification. They're appropriate and applicable, if not particularly compelling.

Core Duties

  • Build, install, configure, analyze, tune, and troubleshoot operating system to achieve optimum performance levels.
  • Resolve difficult system problems and provide consultation or training.
  • Configure and assist in the design of system and network security.
  • Manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrades of operating systems and workstation environments.
  • Monitor and analyze resource usage to recommend/develop enhancements to system capabilities and performance.
  • Compare, evaluate, and implement new technologies, and integrate systems into the computing environment.
  • Document systems infrastructure for users, support and consulting personnel, and developers.
  • Train personnel who provide support and consulting services to users.
  • Act as liaison with various departments across campus.
  • Facilitate vendor relationships.


Minimum Requirements

  • Education: Bachelor’s degree and five years of relevant experience, or a combination of education and relevant experience.
  • Certificates and Licenses: None

Physical Requirements

  • Constantly perform desk-based computer tasks, grasp lightly/fine manipulation. Frequently sitting.
  • Occasionally stand/walk, twist/bend/stoop/squat, reach/work above shoulders, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely kneel/crawl, climb (ladders, scaffolds, or other, grasp forcefully, use a telephone, writing by hand, lift/carry/push/pull objects that weigh 21>40 pounds.

Working Conditions & Standards

  • Exposed to high voltage electricity, noise >80dB TWA, confined spaces, hot temperatures, heavy metals.
  • Occasional extended hours and some weekends
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

  • Schedule: Full-time
  • Job Code: 4832
  • Employee Status: Regular
  • Grade: I
  • Requisition ID: 86749

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