University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Student Affairs Coordinator

Job Profile Title

Coordinator, Program

Job Description Summary

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

Penn Engineering Online Learning is looking for a talented higher education professional with experience in graduate-level student affairs and advising. The Student Affairs Coordinator supports students that are enrolled in at-scale online graduate degree programs through the full course of the program from acceptance through graduation.

Job Description

Reporting to the Associate Director of Student Affairs & Recruitment, the Student Affairs Coordinator will join a collaborative team that is continually innovating and streamlining processes in a positive and dynamic work environment. The Student Affairs Coordinator supports students through the full course of online graduate programs from acceptance through graduation. The Student Affairs Coordinator is responsible for fostering student success and retention by tracking student progress, advising students and serving as a resource for the course teams. Additionally, the Student Affairs Coordinator develops and implements community engagement initiatives such as virtual and in-person events. 
Manage day-to-day communication with degree students via email, phone and video-conferencing in an warm and professional manner ensuring all correspondence is addressed within 24 hours of receipt; advise students on curriculum, program policies, time management, etc. Connect students to on-campus resources as needed.

Onboard new students: assist with initial account set-up, mail welcome packets, etc. Develop and maintain online resources for students such as: onboarding course, graduation course, supplemental resources.
Track and maintain student records by processing course and program-level petitions, register students for courses and perform degree audits.
Promote community engagement with various efforts including but not limited to: coordinating online seminars, monitoring and seeding student Slack workspace and LinkedIn group, coordinating in-person meet-ups and annual events such as Homecoming and Commencement, supporting online clubs.

Monitor student success at the course and program levels by tracking multiple data streams. Specifically, participate in reporting process, provide just-in-time and ad hoc data updates, regularly review and analyze data and share findings with leadership. Follow all privacy and confidentiality policies. 

Qualifications:

• Bachelor’s degree, Master’s in a related field strongly preferred, and a minimum of two years of experience, preferably in student affairs or advising, or an equivalent combination of education and experience
• Excellent written and verbal communication skills
• Strong customer service skills, positive attitude and attention-to-detail
• Demonstrated experience developing and managing large student events 
• Comfortable working with, analyzing, interpreting and reporting on data
• Experience with admissions and/or student data systems strongly preferred
• Basic Excel skills such as sorting and formulas
• Proficient with GSuite and Adobe Acrobat​

Office, library, computer room

Typically sitting at a desk or table

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$23.60 - $42.48

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.