Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
COORDINATOR, edX, to assume a cross-functional role that partners closely with edX’s Sales, Account Management, Finance and the Education Services departments. The position offers an opportunity to build relationships with customers, think creatively, and make an impact. Responsibilities will include triaging and managing new and existing customer requests through the Zendesk ticketing system; developing a deep understanding of the edX course catalog in order to assist with catalog curation requests; supporting onboarding new customers onto the edX platform; supporting sales and account management through the procurement process and catalog curation; identifying and synthesizing local market trends based on customer and stakeholder interactions and feedback; and helping to improve operational processes.
EdX is a Cambridge-based nonprofit whose mission is to offer a world-class education to everyone, everywhere, allowing them to gain the in-demand skills and knowledge that will lead to fulfilling careers and lifelong success. Today, edX provides more than 26 million people access to education from the best universities and institutions in the world, including Harvard, MIT, Oxford, and UC Berkeley. EdX provides inspirational and transformative knowledge to students of all ages, social status, and income, worldwide.
REQUIRED: at least one year of experience in a professional services or customer support-based position; strong organizational, critical thinking, and written communication skills; meticulous attention to detail; ability to multitask, prioritize, and manage time effectively; and willingness to help and collaborate. Seek someone who enjoys working in a fast-paced, Agile work environment.
PREFERRED: familiarity with or experience working in a Software as a Service environment, experience with Zendesk and/or Salesforce; and Spanish proficiency. Job #18751-N
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.