Information Technology Support Specialist,

Location
Pennsylvania, United States
Posted
01 May 2020
End of advertisement period
01 Jul 2020
Ref
JR00018702
Contract Type
Permanent
Hours
Full Time

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Information Technology Support Specialist, Weitzman School of Design

Job Profile Title
Information Technology Support Specialist B

Job Description Summary

Reporting to the Systems Administrator Sr, the IT Support Specialist B will provide support for faculty, staff, and students at the Weitzman School of Design.

The primary responsibility will be to oversee the software process at the Weitzman School and manage vendor relationships. Responsibilities include working with faculty on software recommendations used in labs, research and on individual devices. The position will work with the IT Director and Sr IT Support Specialist on the implementation of products into labs or within the environment for individual/public use.

The position will monitor and resolve support requests using our help-desk software and serve as primary contact for users on technical issues and services. Provide support for users for all computing activities; user accounts, e-mail, desktop (both Windows and MAC), network issues. Support a variety of mobile devices. Support users in a complex printing environment which includes high-end color printers and large-format plotters. Participate in the planning and
implementation of computing initiatives and develop training and documentation for the ITS team. Participate in campus-wide project teams, task forces and user-group meetings. Manage both short-term, and longer-term projects.

Job Description

Responsibilities:

  • Oversee software process and implementation into the Weitzman environment, including support with license server management. Work on imaging and software patch management for devices.
  • Provide support to the printing environment to help troubleshoot problems and provide tutorials.
  • Monitor help desk system and respond to requests.
  • Manage short and longer-term projects. Research solutions and recommend technology solutions in consultation with IT staff and the user community.
  • Provide remote support.
  • Provide support for University LMS (Canvas).
  • Participate on campus wide project teams, task forces, and user-group meetings.
  • Other duties and responsibilities as assigned.

Qualifications:

  • An Associate's Degree or two year college equivalent, and 3 years to 5 years of experience, or equivalent combination of education and experience, is required.

This position requires a solid level of technical skill. Must have strong Windows skills. Must be comfortable with current technology and able to provide the highest caliber of support to a group of technology-dependent end users. Experience with an LMS system (Canvas experience a plus). Must have great customer service skills, good writing ability, ability to prioritize and handle multiple projects. Must be able to work independently and as part of a team. The position will require a high level of Windows imaging knowledge in particular with Windows MDT and IBM Big fix for rolling out images and managing software patch management in an environment of over 400 devices. In addition, the position will need to have knowledge of Windows Server for license management.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Design

Pay Range
$42,953.00 - $113,435.00

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

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