Information Technology Support Specialist,
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Posted Job Title
Information Technology Support Specialist, Weitzman School of Design
Job Profile Title
Information Technology Support Specialist B
Job Description Summary
Reporting to the Systems Administrator Sr, the IT Support Specialist B will provide support for faculty, staff, and students at the Weitzman School of Design.
The primary responsibility will be to oversee the software process at the Weitzman School and manage vendor relationships. Responsibilities include working with faculty on software recommendations used in labs, research and on individual devices. The position will work with the IT Director and Sr IT Support Specialist on the implementation of products into labs or within the environment for individual/public use.
The position will monitor and resolve support requests using our help-desk software and serve as primary contact for users on technical issues and services. Provide support for users for all computing activities; user accounts, e-mail, desktop (both Windows and MAC), network issues. Support a variety of mobile devices. Support users in a complex printing environment which includes high-end color printers and large-format plotters. Participate in the planning and
implementation of computing initiatives and develop training and documentation for the ITS team. Participate in campus-wide project teams, task forces and user-group meetings. Manage both short-term, and longer-term projects.
- Oversee software process and implementation into the Weitzman environment, including support with license server management. Work on imaging and software patch management for devices.
- Provide support to the printing environment to help troubleshoot problems and provide tutorials.
- Monitor help desk system and respond to requests.
- Manage short and longer-term projects. Research solutions and recommend technology solutions in consultation with IT staff and the user community.
- Provide remote support.
- Provide support for University LMS (Canvas).
- Participate on campus wide project teams, task forces, and user-group meetings.
- Other duties and responsibilities as assigned.
- An Associate's Degree or two year college equivalent, and 3 years to 5 years of experience, or equivalent combination of education and experience, is required.
This position requires a solid level of technical skill. Must have strong Windows skills. Must be comfortable with current technology and able to provide the highest caliber of support to a group of technology-dependent end users. Experience with an LMS system (Canvas experience a plus). Must have great customer service skills, good writing ability, ability to prioritize and handle multiple projects. Must be able to work independently and as part of a team. The position will require a high level of Windows imaging knowledge in particular with Windows MDT and IBM Big fix for rolling out images and managing software patch management in an environment of over 400 devices. In addition, the position will need to have knowledge of Windows Server for license management.
Job Location - City, State
Department / School
School of Design
$42,953.00 - $113,435.00
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