AV Field Engineer
Under general direction, provide dedicated technical support for video conferencing systems. Manage video network projects and support the network environments of computer technologies, including voice, data, and/or video/image technologies. Identify potential system problems and develop solutions/repairs. Perform maintenance and repair tasks on all video conferencing equipment to deliver 99.999% uptime.
- Manage Video Conferencing projects including developing and documenting technical network designs and project plans and procuring equipment and supplies.
- Plan, design, maintain, and implement video conferencing system access, security, and services
- Monitor video systems for stability and proper configuration.
- Perform conferencing system planning and design, reconfigurations, and equipment installations and upgrades.
- Identify potential system problems and develop solutions/repairs.
- Evaluate new equipment and research new technologies.
- Maintain the security of the video conferencing systems and supporting infrastructure. Recommend infrastructure and security improvements.
- Provide technical support/troubleshooting and resolve problem tickets
- Provide technical expertise and support to Tier 1 staff.
- Provide Tier 2 and 3 support for complex conference room environments, including audio and video conferencing.
Education & Experience:
- Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience. Specific experience in network design, implementation, analysis, and project management.
Knowledge, Skills and Abilities:
- Excellent oral and written communication skills, with ability to communicate complex technical issues to non-technical users.
- Advanced communication skills and ability to influence, persuade, and negotiate.
- Advanced knowledge of and experience with multiple network protocols and technologies.
- Ability to troubleshoot complex video conferencing room technology
- Familiar with Dante audio provisioning and troubleshooting
- Ability to interface with vendor(s) to resolve warranty claims
- Perform break fix (user reported incident) tasks within target SLA response window
- Maintain accurate tagging and data entry of all tasks, projects, and requests performed
- Form strong partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA's of high profile staff.
- Active monitoring of local and global VC Endpoints and related hardware
- Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices
- Advise and QC integrators of Stanford installation standards
- Track inventory of on-site supplies, consumables, and assets
- Maintain up to date knowledge of relevant industry standard hardware.
- Ability to be self-motivated and accountable in a fast-pace, independent environment
- Ability to think creatively as well as methodically regarding technical issues
- Knowledge and ability troubleshoot Cisco, Crestron, Extron, Shure, and other AV/VC related hardware and signal flow
- Strong interpersonal, customer service, and conflict resolution skills
Certifications and Licenses:
- Extron Certified Control Professional
- Audinate Dante Level 1& 2 Certification
- Constantly perform desk-based computer tasks.
- Frequently sitting, grasp lightly/fine manipulation.
- Occasionally stand/walk, kneel/crawl, and use a telephone.
- Rarely climb (ladders, scaffolds, or other), twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to or or>40 pounds.
- Must be able to occasionally crawl into tight spaces.
- Requires good visual acuity.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
May be exposed to electricity at greater than 240 volts, lasers, noise > 80dB TWA.
May need to work in confined spaces such as closets and racks or heights 4-10 feet.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
- Schedule: Full-time
- Job Code: 4812
- Employee Status: Fixed-Term
- Grade: J
- Requisition ID: 86454