Associate Director for Strategic Initiatives, Student Intervention Services

Pennsylvania, United States
06 Apr 2020
End of advertisement period
06 Jun 2020
Contract Type
Full Time

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Job Profile Title
Associate Director C

Job Description Summary

Student Intervention Services is the principal administrative office in the Division of the Vice Provost for University Life (VPUL) for responding to student emergencies and critical incidents. Reporting to the Director of SIS, the Associate Director for Strategic Initiatives plays a key role in responding to student crises and collaborates with other departments to manage students in distress and other situations that may interfere with students' ability to function in the University community. In this capacity, the Associate Director provides individual support, advocacy, and referrals to resources.

The Associate Director oversees the coordination of services, convenes case conferences, and works with University offices to implement appropriate case management plans. The Associate Director is responsible for collaborating with University representatives to respond to critical incidents, helps determine a recommended course of action, and provides support to members of the community. The Associate Director for Strategic Initiatives will collaborate with the Director to enhance SIS' data collection, identify trends, coordinate development of multidisciplinary responses to emerging student issues, and evaluate outcomes of programs and interventions.

Job Description


  • Case management: Provide support and manage coordination of short- and long-term services for students who experience crises or have complicated needs. Participate in case conferences regarding complex cases, and lead implementation of case management plans. Provide ongoing follow-up as needed for monitoring and support. Develop and maintain collaborative relationships with students, parents, University offices, and external service providers. 
  • Partner with the Director to design, implement, and maintain protocols and systems for assessing various aspects of SIS services. Analyze data generated by these assessment processes to identify trends and assess outcomes. Coordinate development of multidisciplinary responses to emerging issues of concern.
  • Crisis intervention: Coordinate the operational response in student emergencies. Collaborate with Counseling and Psychological Services, Student Health Service, the Division of Public Safety, and other relevant offices when there is a concern for a student's safety or the safety of others. Communicate with parents, families, or designated emergency contacts regarding student emergencies.
  • Consult with the schools and other University partners regarding management of student crises and complicated student situations.
  • Serve in SIS’ on-call rotation for nights, weekends, and holidays.


Master's degree in social work, public health, counseling, education, or related field preferred plus three to five years of experience or equivalent combination of education and experience. Job related experience in higher education or equivalent preferred. Experience working with a diverse population required. Must have outstanding organization skills and experience with data management and assessment. Excellent interpersonal, communication, and computer skills required. Must be able to work well under pressure and be able to handle multiple tasks simultaneously. Must be able to work collaboratively. Alternative work schedule may be required, including evenings and/or weekends. Responsibilities include on-call coverage during evenings, weekends, and holidays.

All applications must be submitted through Workday and must include a cover letter and a resume for consideration.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Student Services

Pay Range
$50,684.00 - $91,232.00

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.