JOB PURPOSE

Stanford University’s R&DE Student Housing Operations has an exciting and essential management-level position opening on the beautiful Stanford campus. The Housing Operations Manager (HOM) position is responsible for the oversight of custodial operations and facilities management for a portfolio of residential buildings that support both student housing and summer conference housing in either graduate or undergraduate regions of campus.

 The HOM directly supervises two exempt-level Building Operations Supervisors (BOS) who are responsible for the day-to-day supervision of the bargaining unit custodial staff and on-going facility management of the residential buildings in their assigned areas. The HOM is accountable for the coordination of administrative and operations-related functions for their area’s facilities and leading or participating in a variety of program initiatives. The HOM serves as the local R&DE Student Housing Operations management contact for campus colleagues, including Residential Education and Graduate Life. The HOM also serves as the primary customer representative for building-related projects in and around the HOM’s area of responsibility.  The HOM, BOS, and other R&DE managers are part of the R&DE emergency response program which includes serving as the primary on-call manager (about two weeks per year) with other R&DE Managers.

CORE DUTIES*

Staff Oversight

• Directly supervise two Building Operations Supervisors and indirectly supervise a diverse group of bargaining unit custodial staff, student staff, and temporary workers. Manage an area of housing for residential students and/or summer conferences with approximately 1,600 to 2400 bed spaces and live-in faculty/staff members, residing within a variety of building styles.    
• Manage staff in the day-to-day operations for functional area(s) of responsibility. Responsible for hiring and retaining staff, career coaching, talent management, personal development for direct reports and accountable for the performance of employees. Ensure work completion within schedule and constraints.
• Lead direct and indirect reports authentically, modeling R&DE’s Core Values.  Exert influence within R&DE Student Housing Operations, strategic business workgroups, external entities, and senior leadership, in the quest of achieving R&DE’s vision. Leadership in this role requires a demonstration in proficiencies in effective communication; critical-thinking; creative-thinking; ability to motivate; openness to consider varying perspectives; ability to genuinely solicit different points-of-view; ability to manage-up; ability to see “the big picture” and conversely understand the importance of the details; ability to empower others; ability to be empathetic and effectively demonstrate the array of appropriate soft skills.
• Develop and support the Housing Operations Internship (HOI) program which provides a structured community support system of live-in student staff members who assist with and are stewards of individual and communal initiatives.  Be responsible for planning, developing, and implementing residential and operational programs, projects, and initiatives.
• Work independently or in collaboration with human resource managers, in guiding supervisors in the interpretation and implementation of human resource policies, procedures and programs.

Custodial Operations and Facility Management

• Demonstrated core competency of effective communication - both written and oral - is required.  Communication audiences are diverse and include students, live in senior staff/faculty, internal Residential and Dining Enterprises and Stanford faculty and staff, and occasional contact with parents, conference guests, requiring the need for exceptional communication skills (verbal and “publish ready” written), emotional intelligence, political astuteness, ability for independent decision-making, sound judgement, experience in student development, and a proven aptitude for excellent customer service skills.
• Manage project budgets and schedules for maintenance, building renewal, energy retrofit and water conservation projects, including selection of in-house shops and/or outside contractors and consultants; participate in the design, construction, plan review, commissioning, occupancy and warranty of remodeled residential units and/or buildings; provide special maintenance services in support of student resident expectations.
• Serve as R&DE Student Housing Operations liaison to Project Engineers and Project Managers
• Evaluate business plans and processes for operational and/or financial effectiveness and devise and implement change processes through innovation. Analyze and resolve complex issues and provide alternative solutions as necessary.  Lead process improvements for immediate unit or program. Influence leadership on specific recommendations for current operations and future development.
• Manage special initiatives that will instigate a global impact to the department and division.
• Focus on assigned strategic objectives: Communications, Escondido Village Graduate Residences (EVGR), Custodial Training, Conferences, Bargaining Unit Summit representative
• Act as liaison with Resident Fellows, Graduate Life Deans, Associate Deans, Community Coordinators, Community Associates, and Resident Assistants
• Analyze needs and make recommendations to leadership for changes in staffing, facilities, health and safety compliance, finance, technology and/or administrative functions, based on analytics via data reporting.
• Interpret, implement and ensure compliance with university administrative policies and procedures. Recommend new internal policies, guidelines and procedures.
• Exercise financial acumen and responsibility by developing, monitoring, analyzing, forecasting, managing and reporting on the annual budget. 
• Represent the department or program's business operations and administrative affairs within the organization/school and/or outside constituencies.
• Interact with students to enforce house/community rules as they relate to the facility.  Resolve behavioral problems at the local level, while acting as an arbitrator for student damages. Obtain resident input for renewal projects, which impact the residential communities.
• Other duties as assigned

MINIMUM REQUIREMENTS

• Education & Experience
• Bachelor’s degree and three years of relevant experience in administrative and financial management, or combination of education and relevant experience.
• Experience in a university environment is desirable; experience in a student housing environment is highly preferred.

 Knowledge, Skills and Abilities

• Demonstrated supervisory skills including conflict resolution.
• Excellent strategic planning and organizational skills.
• Excellent oral and written communication skills.
• Demonstrated financial management knowledge.
• Effective interpersonal skills.
• Proficient in engaging and partnering with internal and external university workgroups and leveraging those associations to benefit the organization.
• Solid analytical and problem-solving skills.
• Strong expertise in business and management computer applications and databases.
• Proficiency in industry standards and/or regulatory requirements.
• Subject matter expertise for area(s) of responsibility.

Certifications and Licenses

• None

 PHYSICAL REQUIREMENTS*

• Constantly perform desk-based computer tasks.
• Frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds;
• Rarely twist/bend/stoop/squat, sort/file paperwork or parts, lift/carry/push/pull objects that weigh 11-20 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

 WORKING CONDITIONS

• May work evenings and weekends, during operationally peak periods and/or in response to urgent or emergency related scenarios.
• As an exempt employee, respond to “after hours” and “weekend” outreach by senior leadership.
• Ability to serve on the after-hours response “duty supervisor” rotation program (responding to and taking action on emergency phone calls for division and department). “Duty Supervisor” role is typically two or three “week-long” rotations per year. Ability to serve as back-up for Assistant Director, as well as provide back-up for other Housing Building Managers when requested.

WORK STANDARDS

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

Additional Information

• Schedule: Full-time
• Job Code: 4362
• Employee Status: Regular
• Grade: J
• Requisition ID: 86460