University Assessment Officer

London, United Kingdom
Up to 25,000 depending on experience
28 Feb 2020
End of advertisement period
16 Mar 2020
Contract Type
Full Time

Job Profile Administration - Exams

Contract Type Permanent

Job Purpose

As an Assessment Officer (Student Queries) you will be a key member of the (Student Queries and  Overseas Exams) team and will be responsible for providing a first-class service to students in respect  of managing and responding to student queries.

Where necessary you will be expected to assist other Assessment teams within the Registry  department during peak times which may include all regular administrative duties (answering phones,  organising mailouts, dealing with general Assessment Office enquiries), running Exams to ensure the  success of assessment operations at BPP University.  

Key Responsibilities:

  • Day to day student queries including (exam venue details, results, transcripts
  • etc)
  • Case Management system queries
  • Assist with results release
  • Responding to reference requests during peak times
  • Informal student complaints

Department Registry Operations - Assessments

Location UK, London, London Liverpool Street

Candidate Criteria

  • Experience of working in a professional academic support team, in a higher education
  • academic support service or other relevant administrative setting.
  • Ability to use MS Word, Outlook, Excel, PowerPoint
  • Excellent communication skills (both written and oral) with ability to communicate with
  • students and staff in a helpful and professional manner
  • Ability to set own goals in addition to achieving given targets and deadlines
  • Good organisational and time management skills with the ability to meet deadlines under
  • pressure
  • Ability to prioritise a diverse and demanding workload working to often competing deadlines
  • in a calm manner
  • Ability to interpret and apply academic regulations and policies and apply them to your day-
  • to-day work
  • Evidence of analytical and problem-solving skills
  • Excellent attention to detail and the ability to maintain a professional manner and calm
  • approach in a busy office environment and in delivery of assessment services for students
  • Confident individual with a strong team working ethic with a can do attitude

Employment Details

Contract Hours 37.50
FTE 1.00
Salary Up to 25,000 depending on experience

Full Job Description

Univeristy Assessment Officer (Student Queries) JD + Guide .pdf (880 Kb)

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