Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business,Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives. The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience. Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve. The Department and role purpose The Colleges and Student Experience Division includes the 14 Maintained Colleges, Experience Durham, the Student Support and Well-being Directorate, and the Wider Student Experience Operations Directorate. Two of Durham's Colleges, Hatfield and South are recruiting to these posts:
South College is Durham's new seventeenth College. It will admit it first students in October 2020. South will be a warm, friendly and supportive college - a community of learning, respect, but also, fun. From the start, it will play a full part in the wider student experience that makes Durham so special. South will offer a full range of sport, drama, music and games. It will have a particular commitment to debating and current affairs.
Hatfield, which is Durham's second oldest College, combines pride in its historical roots and traditions with a thoroughly contemporary outlook. The College attracts and supports a wide diversity of students with a broad range of interests and experiences. Reflecting the College ethos, All One Hatfield, all students are encouraged to take up opportunities and participate, and to support others.
Under the direction of the College Vice-Principal or Vice-Master, the post holders will conduct day-to-day work on student support and development, leading on individual student support cases and escalating complex cases as necessary. The post holders will also contribute to well-being and other student development initiatives within the College, and will conduct disciplinary interventions with students when this is necessary. They will work collaboratively with other College Officers, engaging with students and other members of the College as well as external stakeholders, contributing to the broader College life.
These positions are fixed term until 30th September 2021.
- Provide management for the operation of a student-focused service area.
- Manage and monitor service performance and provide metrics and reports to the Principal/Master and Vice-Principal/Vice-Master, making recommendations as appropriate.
- Participate in and monitor communities of practice and partnership working internally and externally.
- Network and engage with external and internal stakeholders to ensure continued liaison, follow up of individual cases and to gather feedback and identify future service needs, to ensure excellence in service provision.
- Contribute to the production and analysis of statistical service metrics to identify successful delivery and areas for future improvement.
- Distribute and process key service information to all stakeholders.
- Implement continuous service improvements to enhance the delivery of stakeholder services.
- Communicate with internal and external stakeholders, including all students of the College and College Mentors, using appropriate media and methods.
- Contribute to the delivery of activities that generate external income.
- Develop, modify and optimise service protocols and methodologies.
- Deliver support elements of the wider student experience.
- Any other reasonable duties.