University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Director, Merchant Card Programs and Payment Card Industry (PCI) - Division of Finance

Job Profile Title

Director B

Job Description Summary

The role is responsible for leadership of all facets of processing operations for merchant accounts at the University. Responsible for the accuracy and timely reporting and management of the University’s (115) and Health System’s (345) merchant accounts. Open, close and update all of the University & Health System merchant accounts with efficiency and precision and will leading the review, management, and rollout of new products and services including 3rd party contract review and negotiation. Provide training for PCI and VIGI-1 system to all Schools and Centers . Provide delivery of training, design, structure, updates and content revisions to reflect best practices and learning objectives to ensure consistency and compliance across all Schools and Centers.

Develop long term plans and leads Cash and Debt Management professionals to meet the strategic goals of the University and Health System while staying abreast of the latest trends in the banking industry and emerging payments programs.

Job Description

• Manage Merchant Card Programs and Payment Card Industry (PCI) programs across a set of integration work-streams from the early planning stages through implementation. Initiate, plan, execute, monitor, control, report and close programs while ensuring appropriate governance models, executive reporting, progress oversight of operations, budget management, and resource coordination across the University and Health System. Lead PCI certification project management (Q3 for Health System and Q1 for University System) and reporting programs which includes interface with 115 University merchants and 345 Health System merchants.
• Lead PCI compliance programs and audits for the University and Health System including audit and review of merchant accounts and SAQs in partnership with Debt and Cash Management team, Treasurer and Risk Management partners. Manage external PCI QSA required and ad hoc reviews, interpret results, and lead remediation efforts. Manage audit and review of merchant accounts and SAQs.  Manage required external review by QSA certified firm and meet with auditors to answer any questions related to payment processing, chargebacks, and fraud protocols.
• Create payment systems to meet University and Health System needs and enhance cost-effectiveness, including, coordinating multi-departmental efforts to most efficiently utilize existing systems, establishing policies and procedures for acceptance of payment in various forms, ensuring that credit card processing products are PCI compliant, and managing business process design and redesign, systems security, and management of interfaces between different systems.
• Manage procurement and contracting activities for payment processing services, payment gateway software, and payment applications including tracking/ensuring University and Health System account methods and processes are compliant, monitored, managed and reconciled. Work collaboratively with various stakeholders including University’s merchant bank, Web gateway provider, School/Center representatives, and various 3rd party providers.
• Serve as point of contact for all schools and centers on credit card process, and review and approve requests from schools and centers to open and close merchant accounts. Work with banks and various departments to investigate and process any returned wire or ACH payments.  Process debt related payments including principal, interest and fees in a timely manner and within the contractual agreements. Support the internal and external debt compliance procedures. Ensure compliance with all University cash management policies and guidelines as well as review and update the policies as necessary. Implement daily processes for electronic payment systems including credit cards, point of sale, and banking systems. Assist with project work related to daily cash positioning and credit card payments.
• Provide training for PCI and VIGI-1 system to all Schools and Centers . Provide delivery of training, design, structure, updates and content revisions to reflect best practices and learning objectives to ensure consistency and compliance across all Schools and Centers.
• Misc. and other job duties as assigned, required to support cash and debt management team.

Qualifications:

Bachelor’s Degree and 5-7 years of experience or equivalent combination of education and experience required.  Industry certification, such as CISSP, CISA, or CISM, or a PCI related certification such as PCI-ISA or PCI-QSA preferred. Strong project management skills and exceptional communication skills required.

Openness and willing to lead process improvement efforts. Proven ability in work collaboratively and professionally with diverse colleagues across the organization exhibiting strong work ethic, technical knowledge and organizational skills.  Proven communication skills, written and spoken and having a proven track record for acquiring knowledge on the job in an expeditious manner. Proficient with Microsoft Office programs (Word, Excel, Outlook) and the ability to learn required business systems such as accounting software. Safeguard confidential information and maintain knowledge of and ensure compliance with Bank Security Act regulations and all other regulatory, security and bank policies.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Division of Finance

Pay Range

$59,703.00 - $113,435.00

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.