Job Summary

Install and provide operational support for a wide variety of networking technologies, including routing and switching, wireless networks, and voice over IP. 

Job Duties

• Monitor and update our internal trouble ticket system on a daily basis
• Troubleshoot maintain, upgrade and provide solutions to basic hardware/software problems
• Monitor system resource utilization and performance using applications such as Statseeker, RANCID and other SNMP-based tools.  Recommend enhancements, upgrades and changes to achieve optimum performance levels
• Install, upgrade, maintain and troubleshoot network devices (switches, routers, wireless access points, etc.) on campus
• Interact with campus Internet providers CENIC and Los Nettos, including reporting and troubleshooting upstream network issues.  May also attend and participate in technical committee meetings
• Maintain awareness with new network technologies and determine their suitability for Caltech's environment
• Develop network maps, troubleshooting guides, and operational procedures
• Participate in the design and implementation of an integrated infrastructure supporting the convergence of voice and data services
• Complete training modules and demonstrate progress towards achieving Cisco CCNA certification
• Work on special projects as needed

Basic Qualifications

• BS/BA degree or a minimum of 2 years of experience as a network engineer
• Ability to complete training activities on network design, configuration, installation, evaluation, problem resolution and project management within a 12 month period
• Ability to obtain, with mentoring and support, technical knowledge of data and voice network services such as wireless networks, VoIP, configuration management, IP address management and network monitoring
• Ability to learn Cisco IOS and ArubaOS
• Excellent oral and written communication skills including developing, writing, and reviewing technical documents
• Ability to work independently and as part of a team
• Ability to work on multiple tasks simultaneously and set priorities
• Be customer-oriented and comfortable working with a user base with widely varying computer skills and support needs
• Be able to respond to off-hours incidents as necessary
• Able to lift moderately heavy equipment up to 25 pounds
• Some travel in-state and nationally may be required

Preferred Qualifications

• Knowledge of Caltech campus environment
• BS degree in Computer Science or a related field

Required Documents

• Resume