Student and Academic Support Lead
School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type Permanent
Salary £24,739 to £28,338 per annum
Apply by 23/02/2020
As the UK’s only exclusively postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships is creating leaders in technology and management globally. Our distinctive expertise is in our deep understanding of technology and management and how these work together to benefit the world.
Our people are our most valuable resource and everyone has a role to play in shaping the future of our university, developing our learners, and transforming the businesses we work with. Learn more about Cranfield and our unique impact here: Working life at Cranfield.
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. To find out more please visit our website: https://www.cranfield.ac.uk/about/about
An opportunity has arisen to join the Student and Academic Support Team in the role of Student and Academic Support (SAS) Lead based within the School of Management. The successful applicant will be joining a friendly and supportive team, committed to improving the quality of the student experience.
You will be the key point of contact for students, staff and external partners on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.
You will play an important role managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate.
You will be IT literate, including word, email, internet use, and database applications. You will have experience of academic administration preferably within a Higher Education Institution. You will be committed to developing and leading a customer service environment, have a high degree of accuracy and attention to detail and excellent communication skills.
At Cranfield we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential.
Our equal opportunities and diversity monitoring has shown that that women and minority ethnic groups are currently underrepresented within the university and so we actively encourage applications from eligible candidates from these groups.
We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and commit to exploring the possibilities for each role. To find out more, please visit https://www.cranfield.ac.uk/about/working-at-cranfield/diversity
For an informal discussion, please contact Rebecca Smyth, Senior Assistant Registrar, on (T); (0)1234 75 8052 or (E); firstname.lastname@example.org
Interviews to be held: 13 March 2020