Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

MANAGER OF INFORMATION TECHNOLOGY, School of Architecture and Planning (SA+P)-Architecture, to collaborate on managing the infrastructure, support, maintenance, and operations of IT systems, hardware and software, and help desk services as part of the CRON team. Will manage a team supporting a large community and wide range of technology and services while providing proactive and effective technical support and planning. Responsibilities include off- and on-site incident response, problem management, endpoint management, project management, knowledge management, file server administration and management, vendor relationship management, business analysis, and informing overall technical strategy for SA+P departments.

Job Requirements

REQUIRED:  B.A./B.S. in information technology, computer science, or similar field; five years’ systems administration and help desk support experience; commitment to excellence in customer service; ability to anticipate and respond to client needs, set priorities, multitask, delegate, and take initiative; experience supporting Mac, Windows, Windows Server, iOS, and Android platforms and diagnosing/resolving problems across their software/hardware/managed service product lines; experience with endpoint and server management services/tools (preferably SCCM, Casper, Active Directory, and VMware platforms; Active Directory container administration; networking; and printing); familiarity with desktop and server virtualization; strong diagnostic skills and working knowledge of current technology to resolve escalated customer complaints without supervisor intervention; familiarity with HTML, CSS, JavaScript, PHP, or similar web application environment and cloud computing and cloud storage APIs (Azure, AWS, Dropbox), Kerberos and AFS; ability to design/build custom solutions using scripting languages (Bash, PowerShell, Perl, Python) and third-party APIs; ability to take ownership of technical issues, rapidly learn and assimilate new technologies, and navigate a range of technical problems.  Experience working in an academic setting and experience with Linux (Ubuntu or Solaris) preferred.  Job #17734-10

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.