Working at MIT offers opportunities, an environment, a culture  and benefits that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future  then take a look at this opportunity.

MEMBER SERVICE REPRESENTATIVE, MIT Federal Credit Union (MITFCU), to be responsible for delivering outstanding member service and performing all functions pertinent to this position in a timely and accurate manner.  Will fulfill a multitude of member service requests, including processing financial transactions (i.e., processing cash and check inquiries remotely); account maintenance; password resets; resolving customer concerns accurately, efficiently, and effectively in accordance with MITFCU policies and standard operating procedures.  Will also be expected to remain informative and responsive to member’s requests while cross-selling products and services that enhance a member’s financial relationship. 

Job Requirements

REQUIRED: a high school diploma or equivalent certificate of education and excellent communication and problem-solving skills in resolving complicated member issues.  

PREFERRED:  member or customer service experience; at least six-months of experience with cash handling and balancing; and credit union, banking, or other financial industry experience.  Job #18259-1

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.