BPP UNIVERSITY

Product Setup Assistant

Location
Manchester, United Kingdom
Salary
19,500
Posted
27 Jan 2020
End of advertisement period
07 Feb 2020
Ref
0000000039
Contract Type
Permanent
Hours
Full Time

Job Profile Administration - Product Administration
Contract Type Fixed Term

Job Purpose

  • To support the effective and efficient setup of products (including qualifications, programmes, courses, CBAs) across Professional Qualifications, Professional Development, Apprenticeships and University.
  • To maintain the Product Catalogue with changes during the session as required, including but not limited to date or capacity changes, cancellations, and ad-hoc setting up of shadow courses.

Key Responsibilities:

  • To assist in setting up course products on relevant BPP systems, working closely with key stakeholders to ensure agreed deadlines are met.
  • To process any changes to capacity, location or date of courses, as well as any cancellations, ensuring such changes are communicated to relevant parts of the business.
  • To answer queries both by phone and email from internal BPP staff.
  • To maintain accurate records of all correspondence in regards to set up, ensuring there is a clear and consistent timeline and documented evidence of actions and communications.
  • To follow compliant procedures at all times
  • To assist in any data gathering/manipulation activity as required to support the successful setting up of course products.
  • To work with operations teams to build data in systems
  • To deal with queries, issues and other ad-hoc duties relating to Product Setup.
  • To deal with UAT and development of the grading and assessment functionality within BPP
  • To deal with attendance marking set up and administration
  • To be able to trouble shoot issues and investigate system behaviours
  • To perform any other reasonable duties as instructed by the Product Setup Team Leader

Department Planning and Scheduling - Product Set Up
Location UK, North West, Manchester St James's

Candidate Criteria

Essential

  • Well organised and self-disciplined with the ability to prioritise under pressure – sometimes to short deadlines.
  • Able to build good working relationships across all levels.
  • Able to work in a team and independently.
  • Attention to detail.
  • Strong communication skills, both verbal and written.
  • Computer literate.
  • Systems/database experience

Desirable

  • Customer service experience.
  • In depth knowledge of BPP products and services.
  • Higher education knowledge and experience

Employment Details

Contract Hours 37.50
FTE 1.00
Salary 19,500

Attachments

Full Job Description

Product Setup Assistant Dec 19 JD & Guide.pdf (709 Kb)

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