Are you committed to outstanding service delivery?  Do you know how to go the extra mile for customers? Can you make a positive contribution to our team?  

The Library has the Customer Service Excellence award, and our Customer Services Team make a major contribution to the University experience for our students and staff. We’re often the first point of contact for people visiting the Library, and we make sure the libraries are a welcoming, attractive space to work. 

We’re looking for someone committed to excellent customer service. You’ll be joining a team that staffs our service points, answering enquiries in person, via email/online or on the telephone. You’ll help manage customer behaviour in our different study spaces (group/individual/silent), and carry out a variety of administrative tasks. 

We need to be flexible and responsive to changing demands on our time and developments in our services to meet customer expectations. 

To explore the post further or for any queries you may have, please contact:  
Library HR Team, email: hr@library.leeds.ac.uk 

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  Library
Category:  Administrative and Clerical Support
Grade:  Grade 3
Salary:  £17,682 to £19,133 p.a. pro rata   Hours 13 per weekend, alternate weekends during the academic year.
Post Type:  Hourly/Variable
Contract Type:  Ongoing    
Closing Date:  Tuesday 04 February 2020    
Downloads:  Candidate Brief