Business Support Assistant
Application closing date 28/01/2020
Location Preston Campus
Salary Grade: D (£19612 – 21814)
Job category/type Professional Services
We are looking for enthusiastic individuals to join Student Registry Services within the Academic Registry to deliver a range of professional services to support the core functions and processes in relation to the student record work with Student Registry Services, and in particular, for the Student Fees and Funding Team.
The successful applicants will be primarily focused on providing support to students, sponsors, Student Finance, the Student Loans Company and the wider University in relation to student records, tuition fees, Student Loan returns and bursary issues.
You will be applying listening and questioning skills to identify their needs, providing assistance where possible and/or making referrals to specialist team members or other services where appropriate.
The successful applicants will have demonstrable experience of current administrative/clerical practices in a busy office environment and experience of customer service, organising, updating and maintaining accurate computerised records and files. An ability to organise and present information both verbally and in writing is required along with experience of working in an environment with a high degree of customer contact. The post holders are expected to work collaboratively and flexibly with professional service staff across teams in the Academic Registry to proactively contribute to continuous improvement activity and the delivery of service excellence.
The successful applicants will also have a range of GCSEs, including English Language and Maths at Grade C or above, or appropriate equivalent experiential learning and the ability to work consistently under pressure, prioritise work and meet deadlines. A collaborative approach to working and a commitment to continuous improvement is also an essential component of the role.
Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.
Please apply online via www.uclan.ac.uk/jobs or by contacting Human Resources on 01772 892324 quoting reference number. CV's will not be considered unless accompanied by a completed application form
School/Service: Academic Registry - Student Registry Services
Hours: Full Time (36.25 hours per week – 1.0FTE)
Basis: Fixed term contract for 8 months or upon the return of the substantive postholder, whichever is sooner.
Interview Date: To be confirmed