Housing Building Manager
If you enjoy working with university students and a variety of professional colleagues, are a strong communicator, have facilities management experience and an interest in becoming an important contributor within a customer service centric organization, then the role of Housing Building Manager in Residential & Dining Enterprises (R&DE) Student Housing at Stanford University is the opportunity for you.
R&DE is an organization that believes in exceptional service that is collaborative, student-focused, technologically efficient, and innovative. We support the academic mission of the University by providing the highest quality services to students and other members of the Stanford community in a sustainable and fiscally responsible manner.
The goal of R&DE Student Housing is to support Stanford University’s mission of scholarship, research and teaching by providing students with clean, safe, secure and well-maintained residences. We strive to enable comfortable and inclusive communities that foster both personal and intellectual growth.
The Housing Building Manager (HBM) plays a key role in the management of the residences. The HBM position provides a great opportunity to interact with student residents and provide friendly, seamless customer service with a one-stop-shop mindset. The HBM works closely with the Front Desk Supervisor(s) responsible for each residence, and indirectly or directly supervises the diverse custodial team and temporary workers. Teamwork and cooperation are vital in our pursuit of excellence.
This is an exciting, fast paced role, with many opportunities to excel. We work together to meet expectations of excellence, including student expectations; to build relationships with staff and residents; to successfully manage active housing units; and to support educational and conference programs with quality service.
The Housing Building Manager will be a local liaison to other division staff (R&DE), Residential Education (ResEd) or Graduate Life (GLO) staff, and safety and security of assigned R&DE Student Housing buildings/facilities.
The Housing Building Manager will:
- Directly and/or indirectly supervise a diverse work group of bargaining unit custodial staff, professional staff, student staff, and temporary workers.
- Oversee custodial services, building maintenance, repair and renovation services to units within one or more student residential building(s).
- Inspect facilities for health/safety and general maintenance problems, assess and implement time and motion standards and schedules related to cleaning tasks. Involvement with identifying, testing and selecting cleaning products and equipment. Coordinating with other R&DE departments to identify and implement required residential building renewal projects.
- Build and maintain close working relationships with technicians, University staff and contractors for services that are provided; follow up with University staff or contractors to ensure successful and timely delivery of maintenance services such as custodial, trash/recycling, pest control, automatic doors and elevators to meet occupant needs.
- Prepare, communicate and maintain operating plans that balance comfort with efforts to conserve water and energy; coordinate with campus service departments such as EH&S, Fire Marshal’s Office, Risk Management and Public Safety to identify and implement required residential building facilities renewal projects. Manage building waste efficiently by providing education and resources on proper disposal and sorting of waste for recycling and composting.
- Manage project budgets and schedules for maintenance, building renewal, energy retrofit and water conservation projects, including selection of in-house shops and/or outside contractors and consultants; participate in the design, construction, plan review, commissioning, occupancy and warranty of remodeled residential units and/or buildings; provide special maintenance services in support of student resident expectations.
- Prepare and present building maintenance and housing reports, charts and graphs.
- Interact with students to enforce house/community rules as they relate to the facility and resolve behavioral problems at the local level while acting as an arbitrator for student damages and obtaining resident input for renewal projects.
- Oversee custodial services, building maintenance, repair and renovation services to units within multiple student residential building and/or R&DE locations in a 24/7/365 residential environment.
- Responsible for planning, developing, and implementing residential and operational programs, projects, and initiatives. Experience in a higher education institution with a strong living/learning program preferred.
- Daily contact with students, live-in senior staff/faculty, internal R&DE and Stanford faculty and staff, and occasional contact with parents and conference guests, that involves the need for excellent communication (verbal and written), emotional intelligence, political astuteness, ability for independent decision-making, sound judgement, background in student development, and strong customer service skills.
- Lead direct and indirect reports authentically, as well as exert influence with R&DE Student Housing Operations, other Stanford work groups, external entities, upper management, with the goal to achieve the R&DE vision. Leadership in this role involves skills such as: effective communication; critical-thinking; creative-thinking; ability to motivate; openness to varying perspectives; ability to solicit different points-of-view; ability to manage-up; ability to see “the big picture” as well as the details; ability to be empathetic; and, the ability to empower others.
- Ability to serve on the after-hours response “duty supervisor” rotation program (responding to and taking action on emergency phone calls for division and department). “Duty Supervisor” role usually is for two or three week-long rotations per year. Ability to serve as back-up for Assistant Director, as well as provide back-up for other Housing Building Managers when requested.
- Bachelor's degree preferred or combination of technical education, training, background in facilities management and experience.
- Demonstrated supervisory/management skills and experience.
- General knowledge of budgeting and accounting practices, including the development, projection, monitoring and tracking of budgets.
- Working knowledge of Cal/OSHA, fire codes and Environmental Protection Agency safe labor practices and code enforcement.
- Tolerance for ambiguity
- Demonstrated ability to translate organizational vision and values into day-to-day activities and behavior. Guide and motivate others to take actions that support organizational values and vision.
- Ability to mediate conflict and facilitate solutions related to facility issues, with minimal liability to the University.
- Experience in a university environment is desirable; experience in a student housing environment is highly preferred.
- Strong customer service skills, an ability to be perceptive of others, and proven ability to build strong relationships and collaborate with others.
- Strong written and verbal communication skills.
- Technological competency.
- Ability to work in, contribute toward, and provide leadership for, a diverse, multi-lingual, multi-generational team.
"Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job."
Job Code: 4362
Employee Status: Regular
Requisition ID: 85616