Performance Support Administrator

London, United Kingdom
12 Dec 2019
End of advertisement period
09 Jan 2020
Contract Type
Full Time

Job Profile Administration - Administrative Roles
Contract Type Permanent

Job Purpose

The role provides the successful candidate with the opportunity to help deliver and enhance a support model that provides excellent pass rates, student experience and strong operational relationships with our clients and trainees.   

The overall objective of this role is to provide administrative support to the team that provide proactive, personalised support to trainees and apprentices across our Accountancy & Tax programmers ensuring that they are fully prepared and confident to successfully pass their professional exams.

Job Background

  • Work with appropriate stakeholders to support the on-boarding of new students:
  • Ensuring student records are kept up to date
  • Ensuring key information is sent to students as part of their enrolment to their educational programme
  • Ensuring apprenticeship students have access to a learning plan at the start of their programme
  • Ensure compliance with ESFA and Ofsted Regulations by maintaining and monitoring:
  • Evidence of first day of learning
  • Evidence of attendance at courses
  • Evidence of progression and completion of assignments outside of review periods
  • Evidence of completion of programme via certification and results
  • Complete any follow up required as a result of any of the above evidence not being available
  • Work with the Performance Support team to monitor and appropriately manage student questions and concerns
  • Ensure that all contact with students who are receiving educational support is recorded on the appropriate student record
  • Support work to organise and facilitate progress review meetings between clients, students and the performance support team on a regular basis as per the Apprentice Learning Plans (ALPs)
  • Liaise with the relevant team leaders to manage the contact points for learners on Apprenticeship programmes to ensure timely communication is received
  • Help manage the process of students submitting work for review and feedback.  This may include, but is not limited to, monitoring students’ submission of work for review and feedback and managing the allocation of work to members of the performance support team
  • Other ad hoc tasks as required

Key Responsibilities:

  • Work effectively as a member of the team
  • Be an ambassador for BPP both internally and externally communicating and promoting the vision and direction of the company with passion
  • Maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication
  • Build, manage and maintain strong inter-departmental relationships and communication within the organisation and work in partnership with other team members
  • Make suggestions to improve the working situation within own area of work and BPP as a whole
  • Comply with all aspects of BPP's business policies and procedures including but not limited to H&S, data protection, equality and diversity

Department Accountancy & Tax - Performance Support
Location UK, London, London Liverpool Street

Candidate Criteria

  • Proactive and ready to take on any task
  • Lateral thinker with a logical approach to tasks and problems
  • Self-motivated with a “can do” attitude
  • Excellent organisational skills to meet deadlines
  • Able to prioritise effectively and be able to juggle several tasks at the same time
  • Communicate clearly, concisely and in a professional manner
  • Work well within a team to solve problems collectively, making suggestions and using other people's ideas and advice
  • Have a strong desire and capability to learn new skills and new technologies
  • Strong working knowledge of Microsoft Office packages specifically Outlook, Excel & Access
  • Experience of working in an office environment with several work based deadlines

The successful candidate will be required to undergo an Enhanced DBS check.

Employment Details

Contract Hours 37.50
FTE 1.00
Salary 23000


Full Job Description

JD&G Performance Support Administrator.pdf (761 Kb)

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