Student Finance Advisor
- Employer
- BPP EDUCATION GROUP
- Location
- Manchester, United Kingdom
- Salary
- 21k
- Closing date
- 6 Dec 2019
View more
- Job Type
- Professional Services, Finance & Procurement
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Job Profile Finance - Student Finance
Contract Type Permanent
Job Purpose
Maximise cash collection and minimise the risk of bad debt whilst maintaining a good relationship with customers.
Supporting and working with other finance and non-finance based teams to ensure the smooth running of our business in line with company policy.
Key Responsibilities:
- Provide an effective and innovative phone customer service experience to our University students.
- Assist and inform current students regarding policies and requirements for selected finance options.
- Provide proactive, timely, accurate and comprehensive customer service to students.
- Evaluate student accounts to explore solutions that assist students in attaining their educational goals.
- Monitor student account receivables and related financial activity to ensure its adherence with the student selected payment option and company policy.
- Suspend students for non-payment of fees and reassign the account to the in-house collection team to commence legal action.
- Supporting and collaborating frequently with other finance and non-finance based teams to ensure the smooth running of the business in line with company policy.
- Coordinate the resolution of past due balances under established guidelines through direct contact with students.
- Facilitate the processing of any loan partners such as Student Loans Company/Law Loan provider to ensure compliance with established regulations, policies, procedures, guidelines and ethical standards.
- Ensure all refunds are correctly authorised according to BPP refund policy and pass to the Finance team to be processed
- Proactive in identifying potential barriers with the student finance process and initiates steps resulting in resolution through asking questions, listening to responses, verifying information.
Department Group Finance - Group Reporting
Location UK, North West, Manchester
Candidate Criteria
- Able to organise and prioritise own and function's workload.
- Strong communicator with good negotiating skills.
- Strong interpersonal skills and a proactive business partner.
- Strong IT skills.
- Customer relationship skills.
- Target and deadline driven.
Please note the successful candidate will be required to undergo a credit and basic disclosure screening.
Employment Details
Contract Hours 37.50
FTE 1.00
Salary 21k
Attachments
Full Job Description
Company
When you work with BPP, you will be part of a business that really believes in supporting your personal and professional development. With so many different business areas, we offer a wide range of exciting opportunities across the UK and abroad – from teaching to marketing to business development to human resources to name only a few. But what really makes working at BPP rewarding, is the culture of encouragement, respect and teamwork.
- Location
-
BPP HOUSE
ALDINE PLACE
142-144 UXBRIDGE ROAD
SHEPHERD'S BUSH
LONDON
W12 8AW
GB
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