Customer Service Advisor

London, United Kingdom
04 Dec 2019
End of advertisement period
24 Dec 2019
Contract Type
Full Time

Job Profile Customer Service - Customer Service Advisor
Contract Type Permanent

Job Purpose

To provide proactive customer service and excellent facilities services to students, customers, visitors and staff.

Key Responsibilities: Customer Service

  • Provide an excellent front of house experience for all students and visitors.
  • Build close relationships with students, maintain excellent product knowledge, and use this to advise students on their options.
  • Cover reception as part of a rota (includes weekends and evenings).
  • Manage the centre's Computer Based Testing. This may include: organising rooms, computers, download of exams, invigilate and/or arrange invigilation as and when required, course instance setup, scheduling of CBAs, software updates, purchase of vouchers.
  • Maintain up-to-date and relevant student contact details. Ensure X3 systems are updated regularly.
  • Prepare data sheets and collect student information for the CIMA/ACCA pass rates / results service.


  • Undertake general administration tasks as directed by the MD and Centre Manager.
  • Ensure all course registers are input into the relevant system either on the day the course takes place or no longer than 24 hours after course day completed.
  • Ensure external mail is collected, franked and ready for collection. Distribute all internal and external post.
  • Manage refreshments and room bookings for external events.


  • First point of contact for facilities/building issues that arise.
  • Provide classroom support including room set up, furniture configuration changes.

Health & Safety

  • Act as Health & Safety Contact, First Aider and Chief Fire Marshall

Department Facilities & Customer Services

Vacancy location

Location UK, London, London Shepherd's Bush

Candidate criteria Essential

  • A proven record in providing exceptional levels of customer service
  • Must take ownership of issues and associated responsibility for completing a task
  • Well organised and self-disciplined with ability to prioritise under pressure
  • Able to work in a team and independently
  • Attention to detail
  • Time management
  • Ability to build a strong internal work
  • Excellent communication skills


  •  Experience of using Microsoft Office
  • Experience of working within a facilities environment
  • Manual handling and ladder trained
  • Fire Marshall
  • First Aid Trained

Employment Details

Contract Hours 37.50
FTE 1.00
Salary 20572


Full Job Description

Customer Service Advisor Shepherds Bush JD and guide.pdf (773 Kb)Download attachment 

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