BPP UNIVERSITY

Customer Service Advisor

Location
London, United Kingdom
Salary
20572
Posted
04 Dec 2019
End of advertisement period
24 Dec 2019
Ref
000008
Contract Type
Permanent
Hours
Full Time

Job Profile Customer Service - Customer Service Advisor
Contract Type Permanent

Job Purpose

To provide proactive customer service and excellent facilities services to students, customers, visitors and staff.

Key Responsibilities: Customer Service

  • Provide an excellent front of house experience for all students and visitors.
  • Build close relationships with students, maintain excellent product knowledge, and use this to advise students on their options.
  • Cover reception as part of a rota (includes weekends and evenings).
  • Manage the centre's Computer Based Testing. This may include: organising rooms, computers, download of exams, invigilate and/or arrange invigilation as and when required, course instance setup, scheduling of CBAs, software updates, purchase of vouchers.
  • Maintain up-to-date and relevant student contact details. Ensure X3 systems are updated regularly.
  • Prepare data sheets and collect student information for the CIMA/ACCA pass rates / results service.

Administration

  • Undertake general administration tasks as directed by the MD and Centre Manager.
  • Ensure all course registers are input into the relevant system either on the day the course takes place or no longer than 24 hours after course day completed.
  • Ensure external mail is collected, franked and ready for collection. Distribute all internal and external post.
  • Manage refreshments and room bookings for external events.

Facilities

  • First point of contact for facilities/building issues that arise.
  • Provide classroom support including room set up, furniture configuration changes.

Health & Safety

  • Act as Health & Safety Contact, First Aider and Chief Fire Marshall

Department Facilities & Customer Services

Vacancy location

Location UK, London, London Shepherd's Bush

Candidate criteria Essential

  • A proven record in providing exceptional levels of customer service
  • Must take ownership of issues and associated responsibility for completing a task
  • Well organised and self-disciplined with ability to prioritise under pressure
  • Able to work in a team and independently
  • Attention to detail
  • Time management
  • Ability to build a strong internal work
  • Excellent communication skills

Desirable

  •  Experience of using Microsoft Office
  • Experience of working within a facilities environment
  • Manual handling and ladder trained
  • Fire Marshall
  • First Aid Trained

Employment Details

Contract Hours 37.50
FTE 1.00
Salary 20572

Attachments

Full Job Description

Customer Service Advisor Shepherds Bush JD and guide.pdf (773 Kb)Download attachment 

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