Location: London Liverpool Street
Closing date: 06/12/2019
Salary: Competitive
Employment type: Permanent
Department: Accountancy & Tax 

Role Objective

To provide additional coaching and support to our apprentices via a range of contact methods and to liaise with their employer to ensure they progress through their apprenticeship. BPP provides apprenticeships that lead to professional qualifications in Financial Services, Professional Services & Accounting and Business & HR. Skills Coaches will be providing tailored support to learners, in order to ensure they are fully prepared and confident to successfully complete their apprenticeship.

Key Responsibilities and Accountabilities

• Work alongside Performance Advisors & Performance Coaches as part of a dedicated Performance Support team, providing proactive and reactive support to students requiring additional help throughout their apprenticeship qualification
• Provide one-to-one tailored coaching to those students who require it
• Provide additional, dedicated support for those that have fallen behind the standard defined pathway (those defined as being “at risk” or “off track”). This support involves additional 1-2-1 meetings to encourage timely completion of their apprenticeship programme
• Schedule and attend defined additional support calls that take place at frequent intervals prior to the next formal review call taking place
• Supporting and advising learners to ensure that they fully complete the requirements of the apprenticeship
• Working with BPP’s Quality Assurance Team to ensure all quality assurance requirements are being met
• Supporting the apprentice with their Functional Skills qualifications as appropriate
• Provide value adding reporting analysis to internal and external stakeholders
• Completing required documentation within BPP defined timescales.
• Effectively undertaking any other duties as required

Skills, knowledge, qualifications required for role

The successful candidate must demonstrate the following:

• Focused and passionate about student success as well as seeking to improve and enhance the student experience
• Excellent communication skills and the ability to build rapport and maintain empathy with stakeholders
• Experience of working autonomously and managing own workload efficiently and effectively
• An ability to take responsibility to develop own knowledge and skills
• Ability to work as part of a wider team
• Excellent time management and organisational skills
• Excellent communication skills – written, over the telephone and face to face

The successful candidate will be required to undergo a DBS check.

ASC - September 19