BPP UNIVERSITY

Additional Support Coach

Expiring today

Location
London, United Kingdom
Salary
Competitive
Posted
28 Nov 2019
End of advertisement period
06 Dec 2019
Ref
2827
Contract Type
Permanent
Hours
Full Time

Location: London Liverpool Street
Closing date: 06/12/2019
Salary: Competitive
Employment type: Permanent
Department: Accountancy & Tax 

Role Objective

To provide additional coaching and support to our apprentices via a range of contact methods and to liaise with their employer to ensure they progress through their apprenticeship. BPP provides apprenticeships that lead to professional qualifications in Financial Services, Professional Services & Accounting and Business & HR. Skills Coaches will be providing tailored support to learners, in order to ensure they are fully prepared and confident to successfully complete their apprenticeship.

Key Responsibilities and Accountabilities

  • Work alongside Performance Advisors & Performance Coaches as part of a dedicated Performance Support team, providing proactive and reactive support to students requiring additional help throughout their apprenticeship qualification
  • Provide one-to-one tailored coaching to those students who require it
  • Provide additional, dedicated support for those that have fallen behind the standard defined pathway (those defined as being “at risk” or “off track”). This support involves additional 1-2-1 meetings to encourage timely completion of their apprenticeship programme
  • Schedule and attend defined additional support calls that take place at frequent intervals prior to the next formal review call taking place
  • Supporting and advising learners to ensure that they fully complete the requirements of the apprenticeship
  • Working with BPP’s Quality Assurance Team to ensure all quality assurance requirements are being met
  • Supporting the apprentice with their Functional Skills qualifications as appropriate
  • Provide value adding reporting analysis to internal and external stakeholders
  • Completing required documentation within BPP defined timescales.
  • Effectively undertaking any other duties as required

Skills, knowledge, qualifications required for role

The successful candidate must demonstrate the following:

  • Focused and passionate about student success as well as seeking to improve and enhance the student experience
  • Excellent communication skills and the ability to build rapport and maintain empathy with stakeholders
  • Experience of working autonomously and managing own workload efficiently and effectively
  • An ability to take responsibility to develop own knowledge and skills
  • Ability to work as part of a wider team
  • Excellent time management and organisational skills
  • Excellent communication skills – written, over the telephone and face to face

The successful candidate will be required to undergo a DBS check.

ASC - September 19  

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