Senior Service Desk Operator, Web and Communications
- Employer
- ST MARYS UNIVERSITY, TWICKENHAM
- Location
- Twickenham, United Kingdom
- Salary
- £23,334
- Closing date
- 1 Dec 2019
View more
- Job Type
- Professional Services, IT Services
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Technology Services
Starting salary: £23,334
Hours: 36 hours per week
Terms: Full Time
Contract Type: Permanent
St Mary’s University has a long and distinguished history and a very modern outlook. We have ambitious plans for growth over the next 10 years and our information and technology will be critical to our success.
St Mary’s is situated in beautiful campus surroundings at Strawberry Hill, conveniently located between Kingston and Twickenham. We have a strong “people” ethic and place value on staff development and work-life balance.
We are recruiting for two key roles in our Technology Services team at an exciting time as we prepare to launch a new Technology Strategy. You will be joining a capable service desk team, already recognised as a centre of knowledge and expertise. You are passionate about technology and customer service and will bring strong technical knowledge along with an enthusiasm to develop your existing skills in both technology and customer service.
The two roles are key to improving the customer service experience for staff and students and have a significant degree of overlap; one having more focus on supporting and training end users in St Mary’s systems and the other having more focus on maintaining a self-service utility for staff and students.
St. Mary’s has a number of major projects that will be executed over the coming three years and you will have the opportunity to work on providing an efficient and responsive service desk, contributing to the success of our excellent University.
For further information about the role, please click here
Closing Date: 1 December 2019 at 23:59.
Interviews are likely to be held on the 5 December 2019
Company
Established in 1850 and with a deep heritage in education, St Mary’s University, Twickenham has a strong reputation for teaching excellence and a student-centred approach.
St Mary’s University is a modern, friendly and welcoming university situated in the leafy borough of Richmond upon Thames and a short train journey away from the hustle and bustle of central London. St Mary’s is on an exciting journey of transformation and growth, to benefit students, staff and the wider St Mary’s community. As the University builds on its proud heritage, it is looking for exceptional people to help shape its progressive future. Our current strategy, Vision 2025, is focused on people and place, with the aim of creating a positive learning environment centred on our campus.
We are a strong and welcoming community of students and staff and are committed to the highest standards in teaching across our wide range of undergraduate and postgraduate courses. In 2019, we were again awarded Outstanding status by Ofsted and in the 2018 National Student Survey, St Mary’s ranked first in London for Teaching Excellence and Student Experience, contributing to our jump of 56 places in the NSS league table.
We have also seen our second successive significant rise in the Sunday Times Good University Guide. Our rise of 39 places since 2017 positions us as 12th in London and 77th nationality. Other significant league table changes include a rise of 25 places in the 2019 Guardian University Guide league table, to 80th in the UK, and 17 places in the Complete University Guide as a notable climber.
In addition, we have a vibrant culture and environment.
Our core values; inclusiveness, generosity of spirit, respect and excellence underpin all we do as a University and we are actively working to embed these into our daily behaviours. We want to create the best possible conditions for our students and staff to develop into independent problem solvers and ethical leaders, enthusiastic about knowledge and learning, and able to get things done.
You will find further information on the web pages about our University. If you are excited by the opportunity to join St Mary’s and help us to realise our ambitious plans, then we look forward to hearing from you.
- Location
-
WALDEGRAVE ROAD
TWICKENHAM
SURREY
TW1 4SX
United Kingdom
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