About the Job
In this dynamic role, you will be required to manage the delivery of high-level customer service, by ensuring applicants transition from offer to enrolment without delay, and that their experience is a seamless one. You would be responsible for putting in place support services as required to assist students to complete their enrolment, that are regularly reviewed to ensure they are relevant to the ever-changing needs of the student population. 

This role ensures efficient enrolment planning and management, data quality, processing, communication, compliance, process improvements and policy development is undertaken in a collaborative manner, by working closely with stakeholders. The successful candidate will take a leading role in the planning and coordination of staff, as well as ensuring ongoing monitoring of the teams’ performance and productivity.  By working closely with other senior staff within SALS and with key stakeholders across the University, you will keep up to date with developments in compliance responsibilities as they relate to student enrolments, and ensure the teams operations meet all of these requirements, quality measures and government reporting requirements.   

About Swinburne University of Technology
Swinburne is a multi-sector university of science, technology and innovation with more than 54,000 students and 5,000 staff globally. We offer postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways. Our mission is to be a world-class university, creating economic and social impact through science, technology and innovation. We aim to deliver future-ready learners, research with impact and innovative enterprise.

Contribute to a streamlined and enriched student experience with our Students team. You’ll help ensure every touch point is a positive one – from attraction to course support and campus life, right through to graduation and work or further study opportunities. Our Students team comprises of the following areas: Marketing, Recruitment and Channel Integration; Student Administration & Library Services; Student and Academic Services; and Media and External Communications.

About you
To be successful in the role, you will have:
• Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience, or extensive experience and management expertise, or an equivalent combination of relevant experience and/ or education/ training
• Demonstrated experience in planning and management of higher education/ VE/ Foundation and Pathways administration management, especially in relation to enrolments, and enquiry management
• Knowledge of the Higher Education, VE, Foundation and Pathways legislative environment
• Demonstrated knowledge and understanding of information technology tools as part of the communication process

A full list of selection criteria is available within the position description.

Benefits
• Flexible working arrangements
• Enjoy 50% study fee reduction
• Participate in regular staff and management development programs
• Paid parental leave for primary caregivers and secondary caregivers

To find out more about the extensive range of benefits offered to Swinburne employees please visit https://www.swinburne.edu.au/about/jobs/why-work-at-swinburne/employee-benefits/

How to apply and further information
Please submit your application by clicking on the ‘Apply’ link, and submit a resume and cover letter.  For further information about this position , contact Goran Gambiroza, (Student Administration & Library Services) on ggambiroza@swin.edu.au. 

Should you require further support for an interview due to special needs or consideration, please contact our Diversity Consultant, Dr Walter Robles, on inclusion@swin.edu.au.  For support or queries related to Aboriginal and Torres Strait Islander employment, please contact DeadlyCareers@swin.edu.au
If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Agency enquiries will not be accepted for this position.

Swinburne is a large and culturally diverse organisation. We are proud to be recognised by the Workplace Gender Equality Agency as an Employer of Choice for women for 10 years in a row and of key initiatives such as our Pride@Swinburne Strategic Action Plan and our Reconciliation Action Plan. Equity and diversity are integral to our 2025 vision to be a world class university creating social and economic impact through science, technology and innovation.

Applications close at 5pm on the 4th of December, 2019.