Senior Information Assistant

Edinburgh, United Kingdom
£26,715 - £31,865 (Grade 4)
04 Nov 2019
End of advertisement period
18 Nov 2019
Contract Type
Full Time

Application closing date: 18/11/2019
Salary: £26,715 - £31,865 (Grade 4)
Package: plus excellent benefits

Job description

Further your career in Library Services with Edinburgh Napier University

We are looking for a Senior Information Assistant to join our Information & Operations team. This role is critical to the successful delivery of a responsive, high quality customer centric experience for our Staff and Students.

The University is continuing to make a significant investment in its IT and digital services provision to ensure the delivery of a consistent, high quality IT and services across the University. Information Services provide innovative and reliable IT and Library services which are continually being adapted to meet the changing needs of the staff and students in a rapidly changing technology environment.

The University's Information & Operations team provides innovative, reliable services that are continually adapted to meet the changing needs of staff and students, supporting them to become world class professionals. Information & Operations assist students, staff and guests in their use of the University's broad range of technologies and library services, helping them work smarter, faster and easier.

The role 

The key focus of the role will to provide the efficient day-to-day management of the Library Help Desk to support our Students and Staff to maintain a suitable environment for study and research. They will deal with Library enquires, stock management, access to the resources and helping Library users with basic IT queries. This may be face-to-face, by phone or electronically.

The post holder contributes to the supervision of colleagues, coordination of their work, oversight of staff issues for those within the allocated team including people management, progression and review of performance.

Who We Are Looking For

  • Degree in a relevant field, or equivalent experience
  • Candidates will be excellent communicators, with experience of handling customers enquiries face to face, telephone and electronically and will have experience of using a library management system
  • Key to this position are strong customer focused experience along with a good working knowledge of common Library and IT applications, internet and digital information services

If this opportunity sounds of interest, please click here to read the full role profile/description.

Benefits we offer

In return, we offer a great working environment where we support ambition, recognise achievement and offer an attractive benefits package. This includes a minimum of 36 days annual leave (includes bank holidays), a generous pension scheme, professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts.

Salary: GBP 26,715 - GBP 31,865 (Grade 4) 

Additional information

  • Application closing date: Monday 18th November 2019 (midnight GMT)
  • Interviews: Tuesday 3rd December (Sighthill Campus)

To apply, please complete our online application form and attach an up to date copy of your CV

This role does not meet the minimum requirements set by UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK. For further information on this, please visit the UK Visas and Immigration website: https://www.gov.uk/browse/visas-immigration/work-visas 

The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditations (Advance HE's Athena SWAN Charter) and hold Disability Confident, Career Positive and Stonewall Scotland Diversity Champion status. More details can be found here

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