Information Technology Support Specialist

Abu Dhabi, United Arab Emirates
6000 to 15000 AED
29 Oct 2019
End of advertisement period
28 Nov 2019
Contract Type
Full Time

Job Description

  • Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems.
  • Deliver proactive onsite support and knowledge transfer to the customers.
  • Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), Citrix cloud computing and apps, Print management solution (Server and users Side).
  • Manage and Produce the university Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipment’s.
  • Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports.
  • Monitoring and maintaining computer systems and networks.
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
  • Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems.
  • May perform routine security checks on the system.
  • Participate in complex technical projects.
  • Contributes to unit goals by accomplishing related duties as required. May have budgetary responsibility for purchasing IT equipment and monitoring within a prescribed budget.
  • Serves as technical resource to unit.
  • Designs and produces moderately complex reports.
  • Talking staff/clients through a series of actions, either face to face or over the telephone.
  • Replacing parts as required.
  • Routine Maintenance
    • Installing/configuring new computers/telephones.
    • Repairing/upgrading PC and Mac hardware and software.
    • Troubleshooting printers/scanners/copiers.
    • Maintaining inventory of equipment and supplies (cables, adapters, etc.).
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
  • Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
  • Supporting the roll-out of new applications.
  • Setting up new users’ accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to call-outs.
  • Prioritizing and managing many open cases at one time.
  • Rapidly establishing a good working relationship with customers and other professionals.
  • Testing and evaluating new technology.
  • Conducting safety checks on computer equipment.
  • Coordinates closely with the UITS helpdesk.
  • Supports technical needs of conferences.
  • Supports the development and maintenance of department websites.
  • Provides workshops for students, faculty and staff.
  • Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary.
  • Responsible to adhere with all information security policies and procedures of the University.
  • Other duties as assigned.

Minimum Qualification

  • Bachelor Degree in IT related field.
  • 3-6 years’ experience in an IT support role.

Preferred Qualification

  • Excellent Communication Skills both verbal and written
  • MCITP 2008 or MCSE 2003.
  • Excellent understand of Active directory and Microsoft Infrastructure Technology.
  • Good understand of Tenders procedures and documentations.
  • Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software.
  • Familiarity with LAN network protocols and client-server business applications.
  • Good understanding of Microsoft active directory delegated domain administration.
  • Ability to systematically troubleshoot complex problems.

Division Information Technology Division-CIO

Department IT Support Service Section

Job Close Date open until filled

Job Category Staff

Salary 6000 to 15000 AED

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