Roving Support Assistant
Application closing date: 24/10/2019
Faculty / School or Service: Library
Salary: £16,738 - £19,618 pro rata per annum
Package: As one of Coventry's biggest employers, we offer some pretty impressive benefits including an excellent pension scheme and generous holiday allowances.
Job category/type: Professional Services
Part-time, Fixed term
Hours of work:
Post 1: September 2019 - May 2020
20 hours per week, Monday to Friday: 2.00 p.m. - 5.00p.m. plus Tuesday and Thursday evenings 5.00p.m. - 7.30 p.m.
Post 2: May 2019 - April 2020
15 hours per week, Monday to Friday 10.00a.m. - 1.00p.m.
The University Library is seeking to appoint to a Roving Support Team providing mobile customer facing first line enquiry support within the Lanchester Library. The Team facilitate Ask Us! Enquiry Service seeking out customers to help, answering Library and IT queries picked up from anywhere in the building, referring more complex queries to professional staff where necessary. The role further involves providing basic support for all equipment and IT facilities and actively maintaining the Library noise and behaviour policy to ensure an effective study environment. As such you should be confident in the use of physical and electronic Library resources as well as common University IT packages and mobile technologies and demonstrate good communication skills.
This pro-active role will require you to use your experience and knowledge of the University Library and IT Systems, together with good communication and interpersonal skills, in order to deliver excellent levels of advice, solutions, and guidance to all our customers. The post has great scope for personal and professional development, offering candidates the rewarding opportunity to support customers in their study at the University.
Successful candidates will be offered this role on an agency workerbasis via theFutureworks recruitment agency
Interview date: 5th November, 2019