Customer Contact Officer, Service and Support Centre

Location
Melbourne, Australia
Posted
21 Oct 2019
End of advertisement period
27 Oct 2019
Ref
582839
Contract Type
Fixed Term
  • Casual/ Part-time/ Fulltime hours
  • Operations portfolio
  • CBD location

Our Organisation

RMIT is a global university of technology and design, focused on creating solutions that transform the future for the benefit of people and their environments. We are global in attitude, action and presence; urban in orientation and creativity; and connected through active partnerships with professions, industries and organisations.

The Role and Responsibilities

The Service & Support Centre is currently looking for passionate customer focused individuals to join our energetic front line support team. The Service & Support Centre is the Universitys first point of contact for all Staff & Student IT support enquiries and offers support to our users via phone, face to face, email portal and Livechat. The Service & Support Centre provides first level support for a suite of world class applications such as; ServiceNow, Canvas, Salesforce, Microsoft Office 365 and SAP as well as working within an ITIL inspired best practice service management framework. As a Customer Contact Officer, you will be responsible for providing first level IT support to all staff and students in the University who contact the Service & Support Centre.

Customer Contact Officer, Service and Support Centre will be required to support customers across the RMIT footprint ranging from city campuses to Brunswick and Bundoora sites. There may also be a requirement to work occasional shift work or weekends depending on business requirements to cover the University core support hours. The Service & Support Centre operates between 8am - 8pm Monday to Friday and 8:30am to 4:30pm Saturdays. The successful candidate will be required to be available for shift work across our hours of operation, and hours will range from part-time to full time hours.

At the Service & Support Centre were passionate about delivering memorable and lasting experiences to our users. Were excited to hear from like minded individuals that share our passion and are looking to take their impact to the next level.

Skills & Experience Required:

  • First level IT Support and Contact centre experience is desirable
  • At least two years of customer service experience
  • A current Employee Working with Childrens Check
  • Excellent verbal and written communication skills
  • An ability to work independently as well as in a team environment
  • Must be available for at least 25 hours per week and to be able to commit for 9-12 months

Appointment is subject to holding or obtaining an Employee Working with Children Check.

To apply please click 'Apply Now' and upload:

  • A Cover letter outlining your qualifications, experience and availability
  • CV or Resume detailing any relevant experience

For further information about the role please contact the Casual Recruitment Team on casualrecruitment@rmit.edu.au