Coordinator, Enrolment Compliance
Work type: Fixed Term
Division/Faculty: Chief Operating Officer (COO) Portfolio
Department/School: Student and Scholarly Services
Salary: $91,913 - $99,495 (UOM 7)
Role & Superannuation rate: Professional - Full time - 9.5% super
About Chief Operating Operator Portfolio
The Chief Operating Officer (COO) Portfolio is responsible for the University’s budget and financial performance, and the management of its property and capital. It also delivers efficient and effective shared services in support of all aspects of the University’s business.
About the role
The Coordinator, Enrolment Compliance is responsible for managing the daily delivery of numerous enrolment compliance and other services to a wide range of students and colleagues across the University.
These services include:
- Provision of timely, accurate and accessible advice via email, phone, web, face-to-face etc.
- Assessment of coursework applications relating to: Leave of Absence; post-census date enrolment amendments; late enrolment fee waivers; reinstatement of enrolment; CoE extensions etc.
- Assessment of unusual requests that have been escalated from other team members or other areas of the University (including faculties and the Principal Adviser Complaints and Grievance)
The role includes provision of regular and constructive feedback to 2-4 direct reports and leading the Enrolment Compliance and Reporting Team in the absence of the Team Leader.
- The appointee will have a degree with at least 4 years’ subsequent relevant experience; or extensive experience and management expertise in technical and administrative fields, or an equivalent combination of relevant experience and/or education/training.
- Proven ability to lead, motivate and develop teams in a complex and challenging service setting
- Experience delivering large scale, high quality and time-critical enrolment services to a diverse range of students and other stakeholders. This includes understanding the student lifecycle, the interdependences between activities, and the academic and personal challenges experienced by some students
- Well-developed analytical and problem-solving skills and a demonstrated ability to use relevant evidence, policies and experience to address problems that involve multiple stakeholders
- Proven ability to thrive in a changing and fast paced environment
- Maximise your benefits through our Salary Packaging scheme
- Flexible family friendly policies, providing generous leave and working conditions
- The opportunity to work in a culturally rich environment
- A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne
To find out more, go to http://about.unimelb.edu.au/careers/working/benefits
The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.
How to apply
Your application submitted should include a CV along with your responses against the selection criteria found in the Position Description for the role.
*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to http://about.unimelb.edu.au/careers/search/info/selection-criteria
Applications close: 03 Nov 2019 11:55 PM AUS Eastern Daylight Time