Campus Customer Support AV/IT Assistant

London, United Kingdom
£27,742 to £34,220 per annum (Grade 3)
16 Oct 2019
End of advertisement period
22 Oct 2019
Contract Type
Full Time

Department: IT Services
Salary: £27,742 to £34,220 per annum (Grade 3)
Location: Mile End
Closing date: 22-Oct-2019


Customer Support provides a second line support service within the Mile End Campus at Queen Mary University of London. Working with the Campus Customer Support team within the University the second Line function plays a critical part in supporting academic and professional services with a wide ranging focus on Audio Visual in addition to mainstream IT support.

The post holder will be part of the second line service providing essential technical support through the use of analytical and creative skills to resolve complex issues. You will have desk side experience supporting Linux, Mac OS and Windows based operating systems and broad understanding of Audio Visual.

 A critical aspect of the role is excellent communication skills as the post holder is required to respond to requests from customers of varying skills and seniority. The ability to work to tight deadlines in a fast paced environment is essential.

The post is full time and permanent with an immediate start date. Starting salary will be in the range £27,742 to £34,220 per annum inclusive of London Allowance. Benefits include 30 days annual leave, comprehensive pension scheme and interest-free season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Informal enquiries should be addressed to

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 28th October 2019. Interviews are expected to be held shortly thereafter.

Valuing Diversity & Committed to Equality

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