Location: London Liverpool Street
Closing date: 28/10/2019
Salary: £25,000
Employment type: Permanent
Department: Operations

As an Assessment Officer (Student Queries) you will be a key member of the (Student Queries and  Overseas Exams) team and will be responsible for providing a first-class service to students in respect  of managing and responding to student queries.

Where necessary you will be expected to assist other Assessment teams within the Registry  department during peak times which may include all regular administrative duties (answering phones,  organising mailouts, dealing with general Assessment Office enquiries), running Exams to ensure the  success of assessment operations at BPP University.  

Your key responsibilities will include:

• Day to day student queries including (exam venue details, results, transcripts etc)  
• Case Management system queries
• Assist with results release  
• Responding to reference requests during peak times
• Informal student complaints  

Additional responsibilities applicable to the post holder  

• Undertake any other reasonable duties commensurate with the grade of the position   
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities  
• Adhere, comply and work in accordance with University and Departmental policies, procedures and codes of conduct and GDPR.
• Participate in training and professional development associated with the role  

Essential Criteria

• Experience of working in a professional academic support team, in a higher education academic support service or other relevant administrative setting.  
• Ability to use MS Word, Outlook, Excel, PowerPoint  
• Excellent communication skills (both written and oral) with ability to communicate with students and staff in a helpful and professional manner
• Ability to set own goals in addition to achieving given targets and deadlines
• Good organisational and time management skills with the ability to meet deadlines under pressure
• Ability to prioritise a diverse and demanding workload working to often competing deadlines in a calm manner
• Ability to interpret and apply academic regulations and policies and apply them to your day- to-day work
• Evidence of analytical and problem-solving skills
• Excellent attention to detail and the ability to maintain a professional manner and calm approach in a busy office environment and in delivery of assessment services for students
• Confident individual with a strong team working ethic with a can do attitude

Assessment Officer (Student Queries)