Stanford University is seeking a Student Services Officer 1 to be responsible for making recommendations and resolving first level decisions on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services using defined policies and practices and professional knowledge. This position will provide advice to students on a range of issues to guide them in making appropriate choices and decisions.

The Neurosciences Interdepartmental Program in the School of Medicine trains graduate students to become leaders in neuroscience research, education, and outreach. The signature feature of the Stanford Neurosciences IDP is the combination of outstanding faculty researchers and exceedingly bright, energetic students in a community that shares a firm and longstanding commitment to understanding the nervous system at all its levels of function. The Student Services Officer 1 will have ownership of tasks including but not limited to: graduate degree progress, admissions, planning of program events, graduate aid, course scheduling, and more. The SSO1 will be expected to develop collaborative working relationships internally and with other functional areas of the School of Medicine and university in order to best serve our students.

The ideal candidate will be a highly motivated, organized, analytical, customer-service orientated person who will be confident in explaining and upholding policy, implementing and improving current processes, and tracking the many details related to graduate student services. The candidate should also have experience with managing complex projects. We seek someone with strong communication, critical thinking, and problem solving skills. Previous student services experience is desired, along with familiarity with Peoplesoft, Oracle BI reporting, and CollegeNet.

Duties include:

• Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
• Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
• Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
• Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
• May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
• May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
• May train and supervise other staff, volunteers, student and temporary workers.

* - Other duties may also be assigned

DESIRED QUALIFICATIONS:

• Master’s Degree in science or education discipline or relevant work experience
• Basic understanding of accounting and strong aptitude for numbers
• Ability to advise graduate students with understanding of graduate student development
• Strong organizational skills and problem solving ability
• Ability to interact effectively and build community with stakeholders from various contexts and cultural backgrounds
• Ability to work both independently and in team settings

EDUCATION & EXPERIENCE (REQUIRED):

Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Basic analysis and problem solving skills.
• Customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

PHYSICAL REQUIREMENTS*:

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORK STANDARDS

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Additional Information

• Schedule: Full-time
• Employee Status: Regular
• Grade: F