Information Technology

Massachusetts, United States
30 Sep 2019
End of advertisement period
30 Nov 2019
Contract Type
Full Time

Working at MIT offers opportunities, an environment, a culture and benefits that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future  then take a look at this opportunity.

IT ADMINISTRATOR, Nuclear Science and Engineering (NSE), to be responsible for a wide range of applications, services, and solutions that support NSE staff, students, and faculty in furthering their academic, research, and business objectives. Will provide daily technical support to a diverse user base of technical and non-technical end-users, while supporting a wide range of technology and services. Responsibilities will include initiating, planning, and executing projects to improve support services; planning, installing, and supporting a variety of systems and services, including printing services, conference room AV, Mac and PC desktop systems, Unix/Linux systems, cloud-based services (AWS, GCP), and hallway display systems; diagnosing and resolving complex end-user issues; protecting department end-users’ data; building relationships with users to identify technical needs and recommend solutions and best practices; reviewing trends to identify recurrent problems and finding solutions; providing input to department strategic planning; providing basic level training on new tools and software; and establishing and documenting processes, policies, and procedures. 

Job Requirements

REQUIRED:  bachelor’s degree in a technical computing field; at least five years’ experience supporting hybrid Window and Macintosh environments; troubleshooting knowledge and familiarity with Mac OS 10.9 through 10.12 Mohave and Windows 7 through Windows 10; strong technical diagnostic skills; advanced-level knowledge of IT standards/policies; excellent communication and organizational skills; ability to convey technical information in non-technical terms, multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail; knowledge of service management principles, processes, and tools; attention to detail; and ability to operate independently and on a team.  Job #18057-8

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.