KINGS COLLEGE LONDON

Barista & Catering Assistant

Location
London (GB)
Salary
The salary will be paid at Grade 1, £20,236 p.a., inclusive of £3,500 p.a. London Allowance
Posted
20 Sep 2019
End of advertisement period
03 Oct 2019
Ref
G1/2087/19-BW
Contract Type
Permanent
Hours
Full Time

Role profile

• Key responsibilities and objectives of the job.

• To work throughout all the FOH areas of Science Gallery Café. Serving customers at our coffee bar, till area and café restaurant tables both inside and out on our terrace.

• Maintain and delivery an exceptional coffee offer, assist with innovating the range and products we sell while training other staff to exacting standards.                      

• Assist in the preparation, presentation and service of food and general cleaning duties within the catering and dining areas.

• To provide excellent levels of customer service at all times to students, college staff and visitors.

• Maintain a safe working environment and operate within Health, Hygiene and Safety legislation at all times.

Service Commitments

• To be knowledgeable.

• To be inclusive.

• To be naturally friendly.

• To continuously grow our service delivery.

• To deliver quality service standards.

• To deliver world class services for a world class university.

Communication & Networking:

• Liaise with your line manager to ensure they are aware of any concerns or issues relating to your work environment.

• Advise your line manager of any issues with the general repair, cleanliness or failure of equipment.

• Direct agency and casual staff and assist them to deliver a professional and efficient service.

Decision Making, Planning and Problem Solving:

• Plan daily work load to ensure all areas are ready and open on time.

• Address customer requests and enquiries in a polite and efficient manner.

• Present any customer complaints or compliments to your line manager.

Service Delivery:

• Display all food and beverages in a neat, appealing and safe way.

• Effectively operate a till and maintain accurate receipting and accounting of all monies. Cash up a till in line with cash handling policies.

• Respond to requests for information from customers in accordance with College policies.

• Actively promote and sell the catering services to customers.

• Improve the effectiveness and efficiency of service delivery within the department

Team Work, Teaching & Learning Support:

• Direct agency and casual staff and assist them to deliver a professional and efficient service.

• Promote teamwork and assist other members of the catering team when required.

• To attend departmental meetings and training sessions as required.

Pastoral Care:

• Awareness of the support services available to students and staff within the college.

 

This post will be offered on an indefinite contract

This is a full-time post – 100% full time equivalent.

The selection process will include a panel interview, an assessment and a working trial.

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