Application closing date: 30/09/2019
Location: Burnley Campus
Salary: Grade: D (£19,612 - £21,814)
Job category/type: Professional Services

Job description

The University of Central Lancashire wishes to recruit a Student Support Advisor to join the <i> team who provide support to staff and students at our Preston campus. The successful candidate will be primarily focussed on supporting students to make the very best of their time at the University by providing a high-quality information service on all aspects of university life. We try to answer every query at the <i>, but if it's something that requires more specialist help, we'll call on the most suitable person or team in the University with the right expertise.

Duties will include engaging with our customers and applying listening and questioning skills to identify their needs and requirements. Responding to and understanding 1st level customer support queries by telephone, email or in person, providing day to day support and advice to staff and students. You will be required to log information in a clear and accurate manner referring higher level queries to the 2nd and 3rd line support team. The role will also require you to undertake general clerical support, process council tax certificates, bank letters and produce other supporting documentation for students.

They will be expected to promote the <i> and the specialist services through presentations and drop-in sessions across campus and to support key events and initiatives such as applicant days, open days, welcome/induction, Our UCLan weeks, supporting and directing students in liaison with other services and schools.

Joining our friendly and welcoming team, we are looking for someone who can demonstrate excellent customer service skills and effective verbal and written communication skills. Previous experience in a customer facing, helpdesk or 2nd line support role is essential as well as a proven ability to analyse and solve customer support queries. A positive approach with eagerness to learn and adaptability to work effectively as part of a team is also required.

The successful candidate will be required to work occasional evenings and weekends.

Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Burnley Campus.

Please apply online; if you cannot apply online please contact Human Resources on 01772 892324 and quote the reference number. CVs will not be considered unless accompanies by a completed application form.

School/Service: Student Services

Hours: Full time (36.25 hours per week - 1.0 FTE)

Basis: Indefinite

Interview Date: To be confirmed

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