Faculty Relationship Manager

London, United Kingdom
£55,840 - £62,415 per annum, inclusive of London Allowance (Grade 7)
19 Sep 2019
End of advertisement period
06 Oct 2019
Contract Type
Full Time

Department: IT Services
Salary: £55,840 - £62,415 per annum, inclusive of London Allowance (Grade 7)
Location: Mile End
Closing date: 06-Oct-2019


About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

About the Role

This is a full-time permanent role. As part of the strategic team of three Faculty Relationship Managers (FRMs) supporting the faculties of Humanities and Social Sciences, Science and Engineering and the School of Medicine and Dentistry you will be required to work in close collaboration with your FRM colleagues to ensure effective support is in place to jointly enable and support day to day activities across teaching and learning, research and public engagement as well as solicit developments in those areas and transform the way QMUL carries out its core duties benefiting wider society and future generations.

You will be responsible for leading on the business change and managing Digital Customer Experience at QMUL through delivery of the IT Enabling Plan and by strengthening collaboration between School of Medicine and Dentistry, and IT Services to realise the Queen Mary Strategy 2030.

The Faculty Relationship Manager is required to operate in a supportive and coaching approach while providing robust and pragmatic support, helping develop management confidence and competence to effectively acquire digital competencies.

About You

Ideally BRMP qualified and academically achieved, the successful candidate will have significant experience of operating at a Senior Business Relationship Manager level and be skilled in building trusted and impactful relationships with senior stakeholders, preferably within a complex and diverse organisations in the field of medicine and dentistry. Substantial experience in and a proven track record of Business Change, Strategic Demand and Planning Management and Operational management will be key, along with effective communication skills including influencing, diplomacy and persuasion.  You will be flexible, pro-active and resilient and enjoy variety in your work.

Experience of working within Higher Education, specifically Medical Schools or a similar public sector environment is not essential, but you will be able to demonstrate a good awareness of the medical sector and the digital technology in this field. We are also looking for a candidate who really identifies with the importance of Equality, Diversity and Inclusion as a driver of improved organisational performance.

About the IT Services Department

The IT Services function sits within the Professional Services Department and is part of the professional services group that enable and facilitate the success of our students and academics. Along with other professional service areas the IT Services seeks to deliver value for money through technology, efficiency, economy, effectiveness and equity.


We offer competitive salaries, access to a generous pension scheme, 30 days’ annual leave, a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, and campus facilities including an on-site nursery at the Mile End campus

Post holder will be required to carry out duties at all University sites, 5 days a week, with an expected start date by September/October 2019.

Starting salary will be Grade 7, in the range of £55,840 - £62,415 per annum, inclusive of London Allowance.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Agnieszka Jankowska, Interim Assistant Director for Projects and Change, a.jankowska@qmul.ac.uk

To apply for the role, please click the ‘apply’ button below.

The closing date for applications is 6th October 2019. Interviews are expected to be held shortly thereafter.

Valuing Diversity & Committed to Equality

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