Technology Support Associate

Location
Massachusetts, United States
Posted
18 Sep 2019
End of advertisement period
18 Nov 2019
Ref
18005
Contract Type
Permanent
Hours
Full Time

Working at MIT offers opportunities, an environment, a culture  and benefits that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

TECHNOLOGY SUPPORT ASSOCIATE,

Sloan School of Management-Technology Services (STS)-Service Desk, to be responsible for ensuring the delivery of high-quality, cost effective support for technologies used by members of the Sloan community to further their academic, research, and business objectives.  Will accomplish this through two main channels  daily support operations, including proactive management of incoming support inquires through telephone, email, and walk-in support; and project work, participating in STS or Sloan-wide initiatives to challenge IT issues facing customers.  Will also be exposed to endpoint management, assisting senior staff with testing and deploying images to devices in the Sloan community; help maintain a growing inventory of STS-supported equipment, working to manage and track assets throughout their lifecycle; and maintain a welcoming and present walk-in service, assisting faculty, staff, and students with short technology questions in a “genius bar” type atmosphere. 

Job Requirements

REQUIRED:

A high school diploma or its equivalent; at least three years’ relevant work experience in information technology and/or customer service; technical diagnostic skills; excellent communication, organizational, and time management skills; and the ability to convey technical information in non-technical terms, multitask, prioritize, and ensure the accuracy of work.  Seek a detail- and customer service-oriented individual who is able to balance operational needs with short-term project work.  Experience working with faculty and students at a research university preferred, as is experience working in a collaborative and team-oriented environment.  Job #18005-5

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.