Manager, International Student Support

Sydney, Australia
16 Sep 2019
End of advertisement period
13 Oct 2019
Contract Type
Full Time
  • $124K - $131K + 17% super + Leave Loading
  • Continuing
  • Full time 35 hours per week

The Student Life and Community portfolio will oversee the majority of shared Tier 3 services, focusing particularly on enhancing the student experience through support services and extracurricular activities. The Student Life and Community team is formed by Student Development & Support, International Student Experience, Student Health & Wellbeing, Residential life on campus; Sport, Art, Cultural, Religious Life; and Student Clubs and Societies. They will drive the management of these services and will work with the integration of the digital systems to ensure a consistent level of support and greater access to extracurricular opportunities is provided to all UNSW students.

The International Student Experience unit has at the centre of its mission to work with all international students to promote the development of skills needed to succeed at university and be globally focussed graduates. The unit delivers support services and engagement and leadership opportunities and manages ESOS compliance for enrolled students.

About the role

The primary purpose of the Manager, International Student Support is to ensure support services for international students are compliant with the National Code and ESOS Act 2000, with responsibilities pertaining to care arrangements for younger overseas students, critical incident management and case management and proactive support services more broadly.

About the Successful Candidate

  • A tertiary qualification in a psychology, counselling or social work discipline, or an equivalent level of knowledge gained through any other combination of education, training and experience
  • Possess a sound understanding of issues and challenges facing international students of numerous diverse backgrounds and the requirements of the ESOS Act and National Code
  • Ability to manage complex and sensitive cases and critical incidents in an empathetic, structured and effective manner
  • Experience in supervising case management staff and leading debriefs
  • Excellent leadership and people management experience, with demonstrated track record in successfully developing and leading a collaborative and high performing team
  • Experience in evaluating services for a diverse client group and making recommendations for improvement, preferably in the education sector or migrant communities
  • Ability to lead strategic change and deliver new initiatives within a service delivery environment for a large and complex workplace
  • Excellent communication skills with a wide range of stakeholders both inside and outside the university, including the proven ability to harness collaborative and impactful working relationships
  • Demonstrated high level organisational ability and initiative that exhibits attention to detail, work planning to meet deadlines and the ability to prioritise competing demands in a dynamic team environment
  • Demonstrated operational management experience in a large, multifaceted environment, including report delivery, data gathering and presentation and/or involvement in audit processes
  • Ability and capacity to implement required UNSW health and safety policies and procedures.

To Apply: Please submit your CV, Cover Letter and Responses to Selection Criteria nominated in the Position Description.


Kim Symons
Talent Acquisition Consultant
P: 9385 0670

Applications close: Sunday 13th October before 11pm 

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. We encourage everyone who meets the selection criteria to apply.

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