Computer Resource Consulting (CRC) here at Stanford is looking for a Technical Consultant to provide desktop support and consulting to our world-class institution. That’s our working title for people who love to help others, tackle interesting problems, enjoy variety, and have a passion for tech.
That real passion for tech will serve you well, as what you will be responsible for in our organization is different than many other places that do IT support. We are an internal service center (meaning we charge Stanford for our services), but we are still Stanford employees. We balance “running a phenomenal business” and “doing the right thing.” We know we do a great job because our clients love us, and we take pride in that. Instead of puffing ourselves way up, maybe it’s best to illustrate things with do’s and don’ts.
We don’t have:
mandated standards that everyone follows
a lot of downtime (honestly, it’s basically always busy or if it’s not we’re working on the next big thing)
lots of free food
a case of the Mondays
We do have:
teams that support each other
lots of variety & opportunities
strong, supportive, relationships with other awesome IT groups around Stanford’s campus
a focus on health & wellbeing (be it work-life balance, stress, mental health, etc)
So, what would you actually be doing? Well, that’s a hard question to answer. This is a role best suited for those experienced in providing IT support, so you will be given a lot of autonomy, and we’d expect you to learn pretty quickly how to best fill your days with things that help our clients. Lot’s of it is hardware, software, networking, and application support. Some of it is consulting (we call it “being a trusted guide”), and a bit of it is “not really fun but needs to get done” administrative stuff.
Our clients span all the variety of Stanford. We support groups from the Football team to Arctic researchers, faculty, staff, graduate students, and everyone in between. They all do amazing things and we’re a part of that.
- Diagnose and resolve end-user problems; respond to raised issues from clients and other support teams; perform triage, provide remote problem resolution when possible, refer problems to associated groups.
- Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.
- Research, recommend and implement approved standards used throughout the unit and give to the development of the client support strategy.
- Investigate and test new tools, systems, techniques, and software products.
- Provide technical guidance and training; may guide other staff.
- Work on projects requiring expertise and creativity in analysis and deployment of technology.
- May perform routine server administration.
- Other duties may also be assigned
Education & Experience:
Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Strong communication and interpersonal skills.
- Ability to provide excellent client service.
- Ability to apply diagnostic techniques for problem solving.
- Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
Certifications and Licenses:
- Constantly perform desk-based computer tasks.
- Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
- Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
- Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
- Working conditions:
- May require extended hours and weekends, on-call rotation.
- Social Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates dedication to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to align with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Code: 4732
Employee Status: Regular
Requisition ID: 84606