Location Edinburgh, GB      

Organization Name Enterprise Team      

About Heriot-Watt University          

Heriot-Watt University has five campuses: three in the UK (Edinburgh, Scottish Borders and Orkney), one in Dubai and one in Malaysia. The University offers a highly distinctive range of degree programmes in the specialist areas of science, engineering, design, business and languages.

With a history dating back to 1821, Heriot-Watt University has established a reputation for world-class teaching and practical, leading-edge research, which has made it one of the top UK universities for business and industry. We connect with industry at every level and develop programmes to match their needs – so employers get work-ready industry-fit graduates.

Heriot-Watt is also Scotland's most international university, boasting the largest international student cohort.

We have an established set of values that help us to nurture innovation and leadership, and show our commitment to continuous improvement and development in all our activities.

For full details on our University please view our Careers at Heriot-Watt http://www.hw.ac.uk/about/careers-at-heriot-watt.htm

About our Team          

Fascinated by the future andcaptivated by technology and innovation?
Want to work with a diverse range of organisations and help them explore theart of the possible?

We are embarking on a number of flagship digital and data driven innovation investments– in total we are investing over £50M over the next 5 years in these new global initiatives, and we aim to work with selectedpartners to leverage this further, transforming lives and cr ting opportunitiesfor all.

The GRID at Heriot-Watt has many dimensions. It’s a place for learning,a way of thinking and a catalyst for collaboration.  GRID brings together global expertise totackle current industry challenges whilst pioneering new innovation to driveour future economies and companies of scale.

However, it is people that matter, andwe are creating great spaces where creative and brilliant minds are encouragedto share ideas and explore new concepts – tapping into world-class academic resource to stay at the forefront of rapidly changing technology trends.  

Through GRID, HWU is revolutionisingthe means of learning. Innovation, discovery and entrepreneurship are beingplaced at the core of learning. The GRID connects our leading academics, highgrowth technology companies and our research partners to build better products andservices for future global markets

Detailed Description          

The post holder will:

1. Assist in the development of Virtual Reality, Immersive and Gaming content within GRID; creating a wold class facility underpinned by research excellence and emerging technology
2. Support in developing code/content to showcase our VR/AR and gaming capabilities to industry partners
3. With support from the Enterprise team, drive engagement externally in our world class VR function (Imagineering Suite)
4. Assist in arranging and actively participate in various technical meetings, including taking meeting notes and maintaining/updating various logs
5. Resolve day to day issues, working with the Enterprise Team and other colleagues (where appropriate) to resolve a range of technical challenges
6. Maintain strict adherence to data protection and confidentiality rules in all aspects of the role
7. It is expected that the role-holder will perform to at least an effective standard at all times
8. Support industry partner visits, workshops and public outreach activities

Thisrole is suitable for a Graduate Apprentice looking to undertake study towards afirst degree, BEng (Hons) Software Development for Business. Further details ofthe courses can be found here: https://www.hw.ac.uk/business/graduate-apprenticeships.htm.The successful candidate will work within the Enterprise Team, as a member ofthe team assisting in the day to day support and reporting to the Innovation Strategist.

Key duties and responsibilities          

Team Work - Participate in and contribute to the general support across the Enterprise team - Support other colleagues within the immediate team when required - Participate in working groups and committees within the team and university

Service Excellence - Create a positive image of the University by being responsive, prompt and courteous when responding to requests or enquiries from customers – Working with the Innovation Strategist to produce standard and non-standard demonstrations as requested, developing more complex and ad-hoc content as required

Clear and Consistent Communications - Write standard communications using templates, understanding what parts of the template to use as appropriate - Use telephone and other systems to receive calls and give information - Explain routine instructions, procedures, operating instructions or information - Reply to simple requests for information, routing enquiries where information is standard/routine - Discuss routine work matters with supervisors - Maintain confidentiality at all times - Disseminate news and information to relevant customers and colleagues via the University Intranet, including using Skype, webinars and self-help videos - Record and produce accurate minutes when required.

Planning and Organising - Assisting in the management of projects or short pieces of work - Arrange meetings/workshops for internal or external customers, including room and equipment, hospitality and invites to attendees as appropriate - Contribute to drafting of standard procedures within your team - File, archive and destroy data in line with the University Data Protection & Retention Policy - Provide appropriate admin support for meetings and events - Support team processes and procedures by meeting schedules and timetables - Carry out routine instructions from standard procedures

Initiative and Problem Solving - Act as first point of contact for GRID/VR queries from customers by phone, email, system-generated and in person - Use standard procedures and guidelines to solve local, day to day issues - Use experience and initiative to identify when to pass non-standard issues to line manager - Identify and support process improvement - React to problems using judgement and past experience to solve routine issues

Decision Making - Provide routine advice and guidance, respond to queries and refer more complex queries to more senior members of the team as appropriate - Follow set procedures and protocols referring any non-standard requests to line manager - Understand the appropriate tools to use when undertaking day to day tasks - Make day to day decisions in prioritising own workload - Provide advice and guidance, respond to queries and refer more complex queries to more senior members of the team or the external supplier as appropriate

Citizenship - Demonstrate the University Values at all times through performance and behaviour - Participate in ad-hoc duties to support the team/University and for personal development - Support newer or inexperienced colleagues within and outside the University by offering support, help and advice - Positively promote the University internally and externally through positive behaviour and supporting University-wide activities This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve, including objectives to help your career development. As you progress through your degree, and develop your skills and talents in the role, your responsibilities and remuneration will also increase accordingly.

Education, qualifications and experience          

The successful candidate will need to be accepted forenrolment onto the Graduate Apprenticeship BEng (Hons) Software Development forBusiness course, which will be a condition of any offer of employment. We willexpect your covering letter and / or CV to demonstrate how your skills andexperience, gained either at work or as part of your studies, makes yousuitable for this role and in particular the following areas:

Essential

1. Educated to SCQF Level 6 (Highers or HNC) or equivalent,including an appropriate qualification in Maths, or equivalent work experience
2. Competent in the use of relevant IT packages, includingemail / calendar, word processing, and Spreadsheet packages. Well-developedinterpersonal skills
3. Demonstrable professional and proactive approach
4. Demonstrable provision of excellent customer service
5. Attention to detail

Desirable

1. Experience of simple coding/scripting
2. Experience of presenting complex ideas visually
3. Experience of using shared data and informationmanagement systems
4. Examples of a visually creative mind-set

How To Apply          

Applications can be submitted up to midnight (UK time) on 17th September 2019.

At Heriot-Watt University we understand that being diverse makes us better which is why we support a culture of respect and equal opportunity, and value diversity at the heart of what we do. We want to increase the diversity of our workplace to underpin a dynamic and creative environment.

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

Minimum Salary 16420      
Maximum Salary 16736      
Currency GBP                  
Amount of Travel No Travel