Student Wellbeing Assistant

Edinburgh, United Kingdom
10 Sep 2019
End of advertisement period
20 Sep 2019
Contract Type
Full Time

Location Edinburgh, GB      

Organization Name Student Wellbeing Service      

About Heriot-Watt University          

With a history dating back to 1821, Heriot-Watt University has established a reputation for world-class teaching and practical, leading-edge research, which has made us one of the top UK universities for business and industry. We’re a vibrant, forward-looking university, well known for the quality of our degrees with employers actively seeking out our graduates.

Heriot-Watt is also Scotland’s most international university with an unsurpassed international in-country presence. We deliver degree programmes to over 20,000 students in 150 countries around the world and boast the largest international student cohort in Scotland.

We have campuses in Edinburgh, the Scottish Borders, Orkney, Dubai and Malaysia where we aim to provide stimulating, supportive environments conducive to effective learning and research, and where staff and students can excel.

At Heriot-Watt, we have an established set of values that help us to nurture innovation and leadership, and show our commitment to continuous improvement and development in all our activities. Our values describe our deeply held beliefs and our community spirit. They characterise not only how we are as a higher education institution but also frame how we want to be.

Our values are:

  • Inspire curiosity to learn and find solutions that transform lives
  • Collaborate by working in partnership to shape the future whilst taking responsibility for our own actions
  • Belong to a diverse, inclusive, international community working together across boundaries and cultures
  • Celebrate excellence and take pride in the achievements of our students, staff and alumni

As a learning, living and working institution, we use our values as the building blocks of how we go about doing our work and how we conduct ourselves as part of Heriot-Watt University. They represent what binds us together as a University community and help us to become the best at what we do.

About our Team          

The Student Wellbeing Centre, encompasses the Disability, Counselling and Student Experience services, and creates a visible and accessible centre providing high quality support and specialist advice.  It also provides an easily identifiable service for staff to refer students that they have concerns about and for students to self-refer. Student Wellbeing works closely with other student facing services including Scholarships and Go Global, International Students Advisors Office, the Student Service Centre and Careers Service.

The main purpose of Student Wellbeing is to provide advice, information and support to undergraduate and postgraduate students, throughout the student lifecycle, from the point of initial enrolment onto a University study programme right through to graduation supporting them to overcome barriers to learning.

Detailed Description          

This post plays a key role in delivering front line advice to students in the department of Student Wellbeing.

You will work alongside another Student Wellbeing Assistant to ensure that a friendly, efficient and helpful frontline service is delivered, providing initial advice and guidance on a range of issues. You will also carry out administrative work, operating data bases and other systems, primarily (but not exclusively) for the Disability service.

Key duties and responsibilities          

  • Provide a high level of customer service and front line advice to anyone enquiring at the Student Wellbeing Centre reception (in person or on the phone), linked with main objective of delivering the charter to be welcoming, friendly and to treat everyone fairly and with respect.  Book rooms and carry out other duties on reception as required.
  • Deliver timely responses to enquiries via SID and the Disability Service mailbox (as well as other Student Wellbeing mailboxes as required).
  • Carry out financial tasks on Oracle: raising requisitions for the payment of incoming invoices, and raising invoices to recharge relevant costs to funding authorities.  Process internal recharges.  Maintain electronic spreadsheets or paper records for audit purposes.
  • Contact new students who have disclosed a disability.  Create and maintain student electronic files.  Record statistical information for the Disability Service and maintain the database of students who have disclosed a disability each year.
  • Provide relevant information to students and arrange appointments with Disability Advisors as appropriate.  Arrange dyslexia screening appointments as required.
  • Securely share relevant student information with School Disability Contacts as required.
  • Provide a wide range of administrative support in response to specialist staffing arrangements, disability funding legislation, procurement and audit systems.
  • Undertake other tasks and responsibilities as requested by the Disability Service Manager.
  • Provide support to the wider Wellbeing team as required and participate in team activities and projects.

Education, qualifications and experience            



Education & Qualifications

  • Good educational standard with excellent spoken and written English


  • Experience in responding to customer enquiries and providing advice, information and guidance
  • Experience in working in front line services, assessing the appropriate response and providing advice, information and guidance on a range of issues
  • Experience in handling confidential/sensitive information
  • Experience of using IT, including Microsoft Office, Access and Finance systems, e.g. Oracle Financials
  • Experience in a carrying out a wide range of administrative tasks and implementing new processes Experience of working co-operatively and effectively within a team

Competencies, Skills & Knowledge

  • Excellent communication and interpersonal skills and a professional, customer-focused approach
  • Skills in responding to distressed or challenging customers
  • Understanding of the issues that affect students particularly those with a disability or mental health issue Ability to handle large volumes of data
  • Excellent organisational, communication and networking skills
  • Outstanding customer service skills, dealing with a  broad range of students and staff

How To Apply          

Applications can be submitted up to midnight (UK time) on 20th September 2019.

At Heriot-Watt University we understand that being diverse makes us better which is why we support a culture of respect and equal opportunity, and value diversity at the heart of what we do. We want to increase the diversity of our workplace to underpin a dynamic and creative environment.

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

Minimum Salary 22417      
Maximum Salary 25941      
Currency GBP                  
Amount of Travel Minimum Travel