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CMMS/EAM Application Support Technician

Employer
CERN
Location
Geneva, Switzerland
Closing date
30 Sep 2019

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Job Details

Company Description

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Job Description

Introduction

Are you an experienced Computerized Maintenance Management System (CMMS) / Enterprise Asset Management (EAM) Technician looking to work with a large-scale Asset & Maintenance Management System managing some of the world’s most complex equipment? Are you interested in a career in an exciting international environment at the forefront of modern science? Then join us and get involved in support and training as well as contributing to the evolution of CERN’s Asset and Maintenance Management platform used by over 3,000 engineers and technicians. CERN, take part!

CERN has been using for many years a commercial Enterprise Asset Management (EAM) System called Infor EAM which currently holds information about 2.5 million physical components and manages over 200,000 technical interventions per year. The EAM system is currently used throughout the whole organization and forms the basis for all asset and maintenance activities.

Functions

As a CMMS/EAM Application Support Technician, you will:

  • Analyse user requirements coming from CERN groups as well as external collaborators.
  • Transform expressed user needs into technical solutions that can be configured and implemented based on the EAM platform and its existing frameworks.
  • Provide daily user support as well as collective and individual training in the areas of EAM and maintenance management best practices.
  • Contribute to the continuous improvement of training and support material by writing documentation such as FAQs, procedures and guidelines.
  • Actively participate in testing of purchased or internally developed software components.
  • Collaborate with other support or development teams both inside and outside the group.

Qualifications

Higher technical diploma in the field of computing/information technology, or a related field.

Experience:

  • Demonstrated experience in using or providing user support for CMMS/EAM systems (such as Infor EAM, IBM Maximo, etc).
  • Experience in configuration, customisation and administration of CMMS/EAM systems or other similar enterprise applications.
  • Experience of maintenance management work and related processes.

Technical competencies:

  • Application support: user support, request and incident resolution.
  • Solution architecture: propose technical solutions in the EAM domain supporting asset and maintenance management processes at CERN.
  • Programming/software development: working knowledge of SQL and/or scripting languages is an asset.
  • Practical knowledge of relational databases (Oracle, SQL) is an asset.
  • User relationship management: consultancy and training, assistance to the groups to ensure that they gain maximum benefit from the services supplied.

Behavioural competencies:

  • Communicating effectively: delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions; ensuring that information, procedures and decisions are appropriately documented; providing others with timely information.
  • Solving problems: identifying, defining and assessing problems, taking action to address them; seeking and integrating other points of view when tackling an issue; consulting experts in the field and undertaking benchmarking; testing solutions for long-term suitability, cross-checking with all concerned before implementation.
  • Working in teams: building and maintaining constructive and effective work relationships; working well in groups and readily fitting into a team; participating fully and taking an active role in team activities.
  • Learning and sharing knowledge: keeping up-to-date with developments in own field of expertise and readily absorbing new information; sharing knowledge and expertise freely and willingly with others; coaching others to ensure knowledge transfer.

Language skills:

  • English or French: spoken and written with the ability to draw up technical texts. 
  • The ability to understand and speak the other language in professional contexts would be an advantage.

Additional Information

Eligibility and closing date:

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 30.09.2019.

Employment Conditions

Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

These functions require:

  • A valid driving licence is required.
  • Work during nights, Sundays and official holidays, when required by the needs of the Organization.

Job grade: 3-4

Job reference: EN-ACE-AMM-2019-91-LD

Benchmark Job Title: Computing Technician

Please make sure you have all the documents needed to hand as you start your application, as once it is submitted, you will not be able to upload any documents or edit your application further

Company

Working at CERN

CERN is a truly unique organisation. A genuine collaboration between countries, universities and scientists, driven not by profit margins, but by a commitment to create and share knowledge.

People here are part of immense scientific discoveries, answering some of life’s most complex questions and pushing the boundaries of understanding. Experts from every field come here to share in this ambition and the nature of this collaborative, international community creates a genuine atmosphere of trust. People are free to work creatively and to trust in, and rely on, their colleagues across the organisation.

History’s being made here – and the excitement is tangible, inspiring, overwhelming at times. It is the only place in the world that you can do this work in this way.

CERN. Take part.

Why join us

"97.2% of CERN employees are proud to work for this organisation."

Professional member survey 2009, Université de Lyon

"Because at CERN you are an individual with ideas, personality and a voice. You share CERN's vision, but you do it with your own eyes!"

Engineer, General Services Department, 2012

Today CERN employs over 2500 people - if you visit us you will find over 2500 different reasons why CERN is a great place to work! Here are 6 key reasons we believe will make you love working here.

Purpose

CERN's people are driven by a shared goal, a single purpose. They want to achieve the impossible, to do what’s never been done before. Everyone here strives to be the best they can be, true specialists and industry "firsts" are created regularly – not just in the world of physics.

Challenge

Unravelling the mysteries of the universe: it’s a big task. And that’s one of the reasons that experts come to CERN – to test themselves, push their abilities and help create history with groundbreaking discoveries. But this is not just about physics. The engineering and technical skills needed to make the experiments succeed are as world-class as the science behind them. If you want to help answer the world’s toughest questions, this is the place to do it.

Integrity

This is a word that is included in the CERN values, but it’s something that can be claimed by any number of organisations, so what does it actually mean here? Respect isn’t handed out automatically at CERN – it’s earned. But, because of the nature of the work, people act with integrity. People are driven by scientific discovery. Their motivations are pure. They trust and are trusted.

Collaboration

CERN is an employer, a university and a state: a whole community working towards a shared goal – scientific discovery. This creates a collaborative world. Seniors work with graduates. Physicists need engineers. Countries forget politics and collaborate to achieve. And knowledge – CERN’s main commodity – is shared throughout CERN, its member states and the rest of the world.

Imagination

This is work without boundaries. People here are realising the impossible. Pushing what is known and accepted with the courage to ask, “what if?” They have the freedom to think differently, to imagine, and to find improbable solutions to problems that have never been asked before. They are free to take chances, to challenge ideas and to enjoy unrestrictive working practices.

Quality of life

Of course, there’s one final element that helps to make CERN what it is today. People here enjoy living a truly cosmopolitan life, in the heart of Europe. The environment offers a myriad of leisure activities, both on Lake Geneva and the surrounding mountains. With excellent benefits, great remuneration and the freedom to work flexibly, it’s not just the work and atmosphere that makes people enjoy their jobs, it’s the tangible elements that they receive too.

Company info
Location
THE EUROPEAN ORGANIZATION FOR NUCLEAR RESEARCH
385 ROUTE DE MEYRIN
MEYRIN
1217
CH

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