Business Systems Analyst
Bargaining Unit: None - Not included in the union (Yale Union Group)
Time Type: Full time
Duration Type: Regular
Compensation Grade: Administration & Operations
Compensation Grade Profile: Manager; Program Leader (24)
Work Location: Central Campus
Worksite Address: 150 Munson Street, New Haven, CT 06511
Work Week: Standard (M-F equal number of hours per day)
Searchable Job Family: Computing and Information Systems
Total # of hours to be worked:37.5
This position, reporting to the Assistant Director – Research Enterprise Applications, will be a member of the Office of Research Enterprise Operations (OREO) team supporting Integrated Research Enterprise Solutions (IRES) applications. The OREO Business Analyst will develop a detailed understanding of business processes used in the operation of one or more areas within Office of Research Administration, and will be the “resident expert” in the use and configuration of the systems supporting operations. The role will partner with the primary contact for customer support for one or more of the IRES applications. They will act as an escalation point for system and business process issues and must be able to analyze and develop solutions for a wide range of business process and system issues in support of user needs, at all levels of the University, in a timely and efficient manner. Creativity, the ability to multitask and, the capacity to switch focus quickly and as needed, are required for this position. The person in this position must have a capacity to understand technical concepts but be able to communicate in a non-technical manner with functional users. The role will collaborate closely with the OREO Senior Business Analyst to ensure the development of consistent business architecture across the research enterprise at Yale.
- Develops the initial project charter and clarify the project scope, requirements, measurable outcomes, and project benefits in collaboration with process owners.
- Documents the “as is” and “to be” business processes using standard process modeling tools and process improvement methodologies.
- Decomposes high-level business and user requirements into functional requirements. Manages the development of functional specifications by collaborating with process owners; gathering business requirements; creating functional specifications; and identifying, documenting, and resolving design issues
- Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios. Provides compelling and concise analysis to enable business owners to make well informed decisions regarding options for problem resolution and opportunity realization.
- Leads requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
- Contributes in testing and quality assurance process. Collaborates with developers and end-users to insure that application functionality meets client needs. Tests solutions, problem-solve issues, and coordinate enhancements.
- Responsible for requirements prioritization and solution risk analysis.
- Plans and communicates the departmental readiness plan. Supports metrics integration and execution for optimal results.
- Develops and delivers training to end users.
- May perform other duties as assigned.
Required Education and Experience
Bachelor’s degree in business, technology or related field. Four years of related experience in analysis of business needs and development of related business systems or an equivalent combination of education and experience.
Required Skill/Ability 1:
Demonstrated ability to elicit, document and validate requirements for systems, including related business process. Ability to define and execute testing procedures to ensure high quality solutions, including test scenarios and test cases for user acceptance testing, usability testing and customer satisfaction assessments.
Required Skill/Ability 2:
Proven ability to design and execute user-focused change management plans; including, but not limited to the development of user communications, training materials and job aids.
Required Skill/Ability 3:
Demonstrated ability to manage relationships with internal ITS and other partners and external vendors. Ability to quickly develop familiarity with policies and procedures in research administration and apply new knowledge to system design and configuration.
Required Skill/Ability 4:
Exceptional communication (written and interpersonal) and problem-solving skills.
Required Skill/Ability 5:
Ability to maintain a flexible schedule based on business needs.
Preferred Education, Experience and Skills:
Experience with research administration business processes and systems. Knowledge of InfoEd or other proposal development software is highly desired. Experience with regulatory concepts in research administration including Conflict of Interest requirements.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: firstname.lastname@example.org.
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