Stanford Management Company (SMC), the University’s investment office, is responsible for managing the University’s endowment funds, which provide critical financial support to current and future generations of students and scholars, supplying over one fifth of the University’s operating budget each year. SMC pursues a long-term, global, multi-asset class investment strategy that couples disciplined asset allocation with superior active management. The investment portfolio is designed to optimize long-term returns, create meaningful annual payouts to the University’s operating budget, and preserve purchasing power for future generations of Stanford scholars and academics. With Stanford University’s brand and SMC’s reputation as a thoughtful, long-term source of capital, SMC is able to partner with the best investment firms in the world to drive superior returns.

This position will report to the Director of Information Technology and will be responsible for providing technical support to end-users for computer hardware, software, and network related problems with ingenuity, creativity and technical expertise.

CORE DUTIES*:

• Diagnose and resolve basic and more complex problems; respond to escalated problems from clients; perform triage, provide remote problem resolution when possible, dispatch problems to associated groups throughout the unit supported, and dispatch out to clients for hardware issues not resolved remotely.
• Configure and troubleshoot computing systems in a diverse environment.
• Research, recommend, and implement hardware and software purchases and configurations to meet client needs and to help ensure compatibility with university systems and architecture.
• Work on technical projects requiring expertise and creativity in analysis and deployment of technology.
• Establish, communicate, and implement standards used throughout the unit and contribute to the development of the IT support strategy.
• Investigate, test and implement new tools, systems, techniques, and software products.
• Provide technical guidance and user training.
• Maintain technical and procedural documentation.
• May perform routine server administration.

* Other duties may also be assigned

MINIMUM REQUIREMENTS:

Education & Experience:

• Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong communication and interpersonal skills.
• Ability to provide excellent customer service. Ability to apply diagnostic techniques for problem troubleshooting.

Certifications and Licenses:

• None

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
• Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
• Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

• May require extended hours and weekends, on-call rotation

WORK STANDARDS:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

*A background check will be required for all final candidates

We are not able to provide relocation or sponsorship for this position.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time
• Job Code: 4732
• Employee Status: Regular
• Grade: H
• Requisition ID: 84427