Department : Operations Directorate

Position Type : Managerial, Administration & Support

Grade 5 £22,017 - £25,483

Community Operations Team Leader

This is a permanent, term time (28 hours a week over 32 weeks) post.

The University is embarking on an ambitious programme of residential development over the next ten years. This will comprise an accelerated and comprehensive maintenance schedule alongside the building of four to six new colleges to ensure Durham can meet the aim of having at least 50% of its student population in University managed accommodation by 2027.

The Community Operations Team Leader is a proactive, front-facing, service focused role, which plays a vital part in ensuring the Colleges are well maintained, welcoming and a pleasant environment for students, staff and visitors; ensuring, on a day-to-day basis, the delivery of exceptional service standards that are effective, efficient and consistently meet the operational needs of the College.

The core focus of the role is to act as the promoter of standards delivered within their area on a day-to-day basis. The post-holder will be the first point of contact for operational issues that arise, and liaise with their line manager, to identify solutions, whilst ensuring that any university-wide common themes may be identified. They will have an awareness of risks to service and mitigate through effective solutions to support the delivery of all planned activities.

The post-holder will be expected to have an awareness of the operational activities being supported by the other Community Operations Team Leader(s) and Community Operations Co-ordinator(s), in order to ensure a consistent service is delivered. The post-holder will also have an awareness of the needs of the key stakeholders across the University, but more specifically within their own area.

Closes midday on : 02-Sep-2019